Polar Park in Worcester, home of the Worcester Red Sox, has a free Sensory Friendly Room in the Country Bank Fan Services Center on the first base side of the main concourse, a WooSox social story to read ahead, and seats in Section 16, Row 20 dedicated to families with autistic individuals. The 2027 home opener is Friday, March 26, 2027.
Open for WooSox games and events, not daily. The Worcester Red Sox 2027 home opener is Friday, March 26, 2027, at 4:05 pm against Scranton/Wilkes-Barre; all times are subject to change. Gates typically open 60 or 65 minutes before weeknight games and 95 minutes before Saturday and Sunday games, unless otherwise noted. During the season the Ticket Office at 100 Madison Street is open Monday to Friday 10 am to 5 pm and Saturday 10 am to 4 pm, closed Sunday, and from 10 am through the event on event days; its hours may vary at any point, including during the offseason.
“The innovative Sensory Friendly Room presented by Venture Community Services offers a warm, welcoming, and nurturing environment, all free of charge, for fans with Autism and others seeking a respite or sensory reduction.”
“The room is in the Country Bank Fan Services Center and is equipped with flexible seating, sensory gadgets and technology, dim lighting, and other amenities.”
“Additionally, we have Section 16, Row 20, with extraordinary legroom, dedicated to families with autistic individuals if they prefer this option.”
The Country Bank Fan Services Center operates from when the gates open until after the game ends. It also has First Aid, a Nursing Room, a private family restroom and lost and found.
The social story says the room has a TV to watch the game, and that when a child is ready, family or friends can take them back to their seats.
The WooSox invite guests to visit the Country Bank Fan Services Center to see the sensory features available.
The large video board (the social story says it can get loud, and the light from the screens may be bright)not stated
Speakers all around the park (music and the Public Address Announcer, in the social story's words)not stated
Trains behind the video board (the social story says a passing train may blow its horn)not stated
Quieter, in the WooSox's words
The Sensory Friendly Room, Country Bank Fan Services Center, first base side of the main concourse near section 14 (flexible seating, sensory gadgets and technology, dim lighting)quiet zone
Family restrooms on each level and at Country Bank Fan Servicesquiet zone
Accessible seating: buy on woosox.com with the accessible seating icon, at the Ticket Office, or call the Ticket Office at (508) 500-8888 for help.
There are no cash refunds for tickets or for parking. If a game is postponed before it becomes official, tickets can be exchanged for a future regular season home game, subject to availability and blackout dates.
Downtown Worcester has more than 7,300 parking spaces within a 5 to 10 minute walk; City lots and garages start at $5. There are a limited number of accessible spaces near the park, many on Madison St., and on game days Green Island Blvd. becomes accessible parking. Drop-off points are on Madison Street and at the corner of Washington and Ash streets.
The full list of items not allowed, including air horns, noisemakers and horns, coolers and large bags, is in the fan guide's Carry-In Policy.
First aid: see a WooSox staff member or UMass Memorial personnel, or visit the UMass Memorial First Aid Room in the Country Bank Fan Services Center. For security concerns, text the Security line at 978-627-7594.
Wheelchairs are only for getting to and from your seat, with a WooSox escort; bring your own wheelchair if you need one for the whole game.
Assisted Listening Devices for fans with hearing or visual impairments are at Country Bank Fan Services, free with a license or ID as collateral.
Lost and found: call (508) 500-1000, Monday to Friday, 11 am to 4 pm (weekend game days after 11 am), or email info@woosox.com.
