Preparethe placeget us ready

Getting ready for Caring Santa at The Shops at Chestnut Hill.

Caring Santa at The Shops at Chestnut Hill on Sunday, December 6, 2026, 9 to 10:30 am: a private, sensory-friendly Santa visit for kids with disabilities or other support needs and their families, starting an hour before the mall opens at 10 am that day. Reserve a time slot ahead; photos are for sale at the event.

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Sensory supports. Private sensory-friendly Santa, Dec 6, reserve ahead.

Hours

Caring Santa: Sunday, December 6, 2026, 9 to 10:30 am. The mall opens at 10 am that day. Regular mall hours are Monday to Saturday 10 am to 8 pm and Sunday 11 am to 7 pm; the mall is closed on Thanksgiving and Christmas Day, and its hours page lists special holiday hours through New Year's Day.

199 Boylston St, Chestnut Hill, MA 02467

Call Directions

Sun Dec 6 2026A Special Visit with Caring Santa at The Shops at Chestnut Hill, 9 to 10:30 am (the mall opens at 10 am). Book a 15-minute time slot; more than one family is scheduled in each slot. One reservation per family. Santa is in Center Court, Level 1. Reservation required, no purchase required to book. Photos are for sale at the event..

Caring Santa, in the mall's words

“Caring Santa® is a special, sensory-friendly experience - exclusively for children with special needs and their families.”

“Reservations are required for this private event.”

“Only one reservation is needed per family.” whereissanta.com

Book through the Reserve Your Visit link on the mall's Caring Santa page. Time slots are 15 minutes, and more than one family is scheduled in each slot.
The booking company's Santa Cares page lists: no purchase required to book, most events outside normal shopping hours, advance registration to limit the number of guests, reduced lighting and music, sensory-friendly trained Santa and staff, and photo packages optional at the event.
Photos are taken at the event and are available for purchase there.
The booking page offers free rescheduling up to 48 hours before your visit.

In their own words: simon.com. Checked Tue, Nov 10, 2026. Something wrong or out of date? Tell us · How we check

Three things to know

Sunday, December 6, 2026, 9 to 10:30 am, starting before the mall opens.
Reservations required, one per family.
Santa is in Center Court, Level 1; the best entrance is Mall Level 1 by The Friendly Toast.

Visual schedule

Caring Santa Day

Drive to the mall
Walk into the mall
Wait a little while
See Santa
Walk to the car
Go home

Make it yours →

For a full-size copy your child can use, open this page at squaredsteps.com, tap Make it yours, then print.

More about The Shops at Chestnut Hill

Free garage parking and street level parking is offered to all, and handicapped accessible parking is available.
Accessible entrances are the Lower Level Main Entrance near The Cheesecake Factory and the Upper Level Main Entrance by Frank Pepe Pizzeria Napoletana.
Complimentary wheelchairs are at the Simon Management Office on level one, between Bloomingdale's Home and Uniqlo. Family restrooms, restrooms and baby changing stations are near the same office.
By bus: the stop follows MBTA route 60, on the sidewalk across from Bloomingdale's Fashion and the Parking Garage.
Regular Santa photos are expected to open on November 20, 2026; the booking page says walk ups are welcome every day until closing time.
Mall Management: (617) 965-3038; the office is open Monday to Friday, 8:30 am to 5 pm. Lost and found goes through the Simon Management Office.

Source: simon.com

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