Getting ready forDallas Fort Worth International Airport.
DFW gives free Hidden Disabilities Sunflower lanyards by mail (allow at least 14 business days) or for pick-up before security at two airport offices on weekdays. Ask ahead with the airport's form, by email or by phone.
“Sunflower lanyards are available from DFW free of charge for either delivery or pick up.”
“Passengers with a hidden disability may wear a Sunflower lanyard to voluntarily and discreetly indicate they need extra assistance or time. Airport staff are trained to recognize the Sunflower lanyard and are available to aid and support as needed.”
“The Sunflower program is not designed to circumvent airport security measures or airport/airline protocols.”
Pick-up is weekdays only, so for a weekend flight, order by mail early or pick up on a weekday before you go.
Request a free lanyard with DFW's online form, or ahead of time from the Risk Management office: email dfwrisk@dfwairport.com (the preferred method) or call 972-973-5650.
By mail: lanyards go by U.S. Mail only. Allow at least 14 business days before your travel date; there's no expedited shipping, and DFW isn't responsible for mail carrier delays.
Pick-up: staff tell you when it's ready. Both offices are before security, so if you fly the same day, pick it up before TSA (or you'll go through screening again) and allow extra time to get to your terminal.
For help at the TSA checkpoint, DFW points to the TSA Cares hotline, 855-787-2227. For wheelchair help, arrange it through your airline.
For a full-size copy your child can use, open this page at squaredsteps.com, tap Make it yours, then print.
More about Dallas Fort Worth International Airport, Hidden Disabilities Sunflower lanyards
TSA Cares asks for requests at least 72 hours before departure, by its form or at (855) 787-2227. See the TSA Cares page.
Nursing rooms are inside security near gates A18, B40, C13/14, C36, D2, D36, E14 and E26. Accessible family restrooms are next to the men's and women's restrooms.
McDonald's Play Area at Terminal D, gate D8: “a foam-soft playscape plus a seating area and charging outlets for you.”
Interfaith Chapels (before security: A23, C15; after security: B28, C4 and D24) “serve as a great place to refresh and regain some peace.”
Skylink, the train between terminals, has an average ride time of 5 to 9 minutes. Free, accessible pre- and post-security transportation goes to other terminals and the Rental Car Center.
The GoodMaps wayfinding app can help you find your gate, a restroom, or a place to relax with a meal or drink.
Questions or concerns: text the airport at 972-526-0974, email askdfw@dfwairport.com or call 972-973-3112.
Call
972-973-5650Sunflower lanyard requests (Risk Management)972-526-0974Text the airport: questions or concerns
