Chase Field in downtown Phoenix, home of the Arizona Diamondbacks, has a Sensory Room on the Diamond Level near section 220 that you ask a suite attendant to visit, sensory bags to check out during the game, and a Pal video and guide for D-backs home games. You can leave and come back in through the re-entry gates.
Sensory supports. Sensory Room, sensory bags, Pal guide, re-entry.
Hours
Open for games and events, not daily. The Diamondbacks' 2027 home opener is Friday, April 2, 2027, against Miami (time to be announced). Gates open 90 minutes before first pitch for Sunday to Friday games and 2 hours before first pitch for Saturday games. Concerts and other events at Chase Field set their own times: see the events page.
“The Sensory Room is available to all Chase Field guests and designed to cater to a variety of sensory needs, incorporating elements such as adjustable lighting, calming visuals, and comfortable seating.”
“Guests are to communicate their request of visiting the Sensory Room to the closest suite attendant. The Suite Attendant will then direct the guest to the Sensory Room, where they will be greeted by an attendant who will complete the check-in process”
“Sensory bags – with headphones, fidgets, and other accommodations – are available for checkout during the game at Guest Relations near section 128, section 322 or at the Suite Office near Suite 42.” D-backs Pal guide (palexperiences.org)
The room has bubble walls, Yogibo bean bags, Nunoerin sparkle and tactile objects, and is wheelchair accessible, for people of all abilities and ages.
The disability access guide links the D-backs Pal video and Pal Guide, made to make a D-backs home game more predictable. The Pal guide also says that if you're tired of sitting, The Sandlot play area is near Section 332 (playground, wiffle ball, batting cages and more).
Kids Run the Bases after every Sunday home game: line up at Gate J starting at the top of the 9th inning.
The Sensory Room, Diamond Level in left field near section 220 (adjustable lighting, calming visuals, comfortable seating); ask the closest suite attendantquiet zone
Children aged 3 and older need a ticket; a child without a ticket shares a seat with an adult. The policy may be different by event, so call Chase Field ahead to confirm.
On giveaway days, re-entry is at the Glass Doors north of Gate A and the Glass Doors between Gates K and J while giveaways last, and you need a re-entry card from a Guest Services Representative.
Strollers aren't available to rent; you can check your stroller at Guest Relations on the Main Concourse (Section 128) or Upper Concourse (Section 322). Seat location wristbands for children are at the same Guest Relations Centers, which are staffed from when gates open until about 30 minutes after the game.
The clear bag policy covers D-backs games and all Chase Field events. For medical or other special needs, the clear bag page asks you to contact the Disability Services Manager in advance at 602.462.6163; the ballpark guide lists the Disability Services Manager at 602.462.6105.
Concessions are cashless; reverse ATMs that turn cash into a card are on the Main Concourse at Sections 106 and 128 and the Upper Concourse at Section 322.
First Aid is on the Main Concourse next to the elevators at section 104 and the Upper Concourse across from the elevators, north of section 300. Family restrooms with changing tables are on every level.
The attached Chase Field garage is just south of the ballpark on 4th Street; all parking, including accessible parking, is first-come, first-served. The staffed drop-off point is on the south side of Jefferson Street, just west of 7th Street, with shaded benches.
