Getting ready forThe Phoenix Symphony at Symphony Hall.
The Phoenix Symphony's downtown home lends sensory bags with noise-canceling headphones, a weighted lap blanket and fidget tools at the Symphony Hall coat check desk, and has the Portal 9 Interlude Zone, a place to take a break and relax, dance or move during concerts.
Concert dates and times are on each concert's page. For most performances, lobby doors open one hour before and seating begins half an hour before the first note. Box Office: Monday to Friday, 9 am to 5 pm, at (602) 495-1999; on performance days it opens at the venue 2 hours before the performance.
“Phoenix Symphony Sensory bags contain noise-canceling headphones, weighted lap blanket and a selection of fidget tools. The bags are available to borrow at the Symphony Hall coat check desk located at the north west area of the lobby.”
“Take a break at the Portal 9 Interlude Zone during concerts in Symphony Hall! Relax, dance or move in Portal 9”
None of the concerts on the symphony's 2026-27 season page is listed as sensory friendly or relaxed.
The 2026-27 Family Series concerts are at Madison Center for the Arts, not Symphony Hall.
For accessibility questions or accommodation requests before your visit, the hall's operator, Phoenix Convention Center & Venues, takes calls at 602-262-6225.
Sensory bags (noise-canceling headphones, a weighted lap blanket and fidget tools) to borrow at the Symphony Hall coat check desk, north west area of the lobby.
The Portal 9 Interlude Zone: a place to take a break and relax, dance or move during concerts in Symphony Hall.
Children 5 and older are welcome with a purchased ticket; KidTix gives up to one free youth ticket with each regular-priced ticket to select concerts.
Tickets generally start at $25 to $99 for most performances, plus a convenience fee of $7 per ticket online or $10 in person or by phone (waived only at the sale window 2 hours before the performance) and a facility fee of $3 to $5. All ticket sales are final, with no refunds. Single ticket buyers can exchange within the current season for a $10 fee per ticket, at least 1 business day before the performance.
Accessible seating is for sale online for all Phoenix Symphony performances; if you can't find seating that meets your needs, call Patron Services at 602-495-1999.
With the exception of single use bottled water, outside food and beverage is not allowed. You can pre-order at the bars and coffee stand for intermission, and you're welcome to enjoy your drink in your seat.
The symphony recommends arriving 45 minutes early to allow time for parking; the hall's operator recommends arriving about 60 minutes before the start. The main entrance and will-call window are on the west side of the building, at 2nd Street and Adams. A westbound/northbound light rail station is next to the hall on Washington St. between 2nd and 3rd streets; the eastbound station is one block south on Jefferson St. between 3rd and 4th streets.
Parking is first come, first served, and subject to availability, in the Convention Center's garages; accessible parking spaces are in all of them.
Photos and video are fine until the performance starts, but not while the musicians are playing.
The Security Operations Center, 602.262.7271, helps with medical emergencies, locating lost children and other security concerns.
Call
(602) 495-1999Box Office and Patron Services: tickets, KidTix, accessible seating (Mon to Fri, 9 am to 5 pm)602-262-6225Phoenix Convention Center & Venues: accessibility questions and accommodation requests before your visit
