Getting ready forWashington Dulles International Airport (IAD).
Dulles gives out free Hidden Disabilities Sunflower lanyards from 8 am to 8 pm daily at the USO Lounge across from Baggage Claim 12 and the information desks by Baggage Claims 6 and 11. The FunWay play area is in Concourse B near Gate B70, and the Interfaith Chapel in Concourse A is open 24 hours.
Sensory supports. Free Hidden Disabilities Sunflower lanyards by the baggage claims, plus a play area and a 24-hour chapel.
Hours
Sunflower lanyards: 8 am to 8 pm daily. The airport is open 24 hours a day, 7 days a week, every day of the year.
Lanyard pick-up on the Arrivals Level: USO Lounge across from Baggage Claim 12, or the information desks by Baggage Claims 6 and 11, Washington Dulles International Airport, 1 Saarinen Circle, Dulles, VA 20166
“This program allows individuals with invisible disabilities to be discreetly identified. This program serves as a prompt for someone to let other people know they may need a helping hand, patience, or simply more time.”
“Lanyards can be picked up from the USO Lounge, across from Baggage Claim 12, or the Information Desks, by Baggage Claims 6 and 11, between 8:00 AM and 8:00 PM daily.”
“Anyone traveling through either airport who needs assistance can pick up a free sunflower lanyard at all pre-security information desks, including baggage claim, and the USO lounges at both airports. Staff will be on the lookout for the lanyard as a cue to offer assistance.” mwaa.com
“The Interfaith Chapel at Washington Dulles International Airport offers a quiet oasis away from the rush and demands of travel and work.”
Dulles gives two answers for where to get a lanyard: the USO Lounge across from Baggage Claim 12 or the information desks by Baggage Claims 6 and 11, on the Arrivals Level; or, in the Airports Authority's words, all pre-security information desks, including baggage claim, and the USO lounges. Either way, get it before security, which is reached from the Departures Level.
The chapel holds services and prayer times: Jewish prayer daily at noon, Christian worship Sunday at 9:30 am, Muslim prayer Friday at 1:30 pm, and Catholic Mass Saturday at 4 pm.
Pick up a free Sunflower lanyard between 8 am and 8 pm daily at the USO Lounge across from Baggage Claim 12, or at the information desks by Baggage Claims 6 and 11.
The FunWay play area is in Concourse B near Gate B70: kids can climb aboard a Supersonic Jet and Hyperwing, slide down through Tommy Tower, and pick up free aviation crosswords and word searches. Parents have seating and charging stations around it. Children are not to be left unattended; adult supervision is required at all times.
The Interfaith Chapel is in Concourse A, directly across from Gate A32. It is open 24 hours daily, and all persons are welcome.
Since 2013, Dulles has teamed up with The Arc of Northern Virginia, The Arc of Loudoun, United Airlines and TSA on Wings for All: a practice trip from the ticket counter to the plane. Participation is free, and you do not have to be part of either Arc.
For a full-size copy your child can use, open this page at squaredsteps.com, tap Make it yours, then print.
Ask before you go
a sensory room
when the next Wings for All at Dulles is, or how to sign up
Call (703) 417-8639More about Washington Dulles International Airport (IAD), Hidden Disabilities Sunflower lanyards
Quieter
Interfaith Chapel, Concourse A, directly across from Gate A32quiet zone
Travelers Aid volunteers staff information counters: two kiosks along the front of the terminal on the Departures (Ticketing) Level; on the Arrivals Level near Baggage Claims 6, 11 and 14; just beyond the East and West Security Checkpoints; and in the concourses near Gates A15, B62, C17 and D16.
A unisex companion care restroom is next to the public restrooms at many locations. Baby changing stations are in both men's and women's restrooms at most locations.
Arrange wheelchair help through your airline, and tell your airline ahead of time.
Escorting someone to or from a gate is not allowed, but each airline may issue gate passes at its discretion. Ask your airline.
The Metrorail Silver Line station connects to the Main Terminal by an indoor tunnel with moving sidewalks. For a wheelchair-accessible taxi, reserve ahead with Washington Flyer Taxi at 703-572-TAXI (8294). There is no luggage storage at the airport.
For a disability access complaint, the Airports Authority's ADA Coordinator, Charles Wilson, is at (703) 417-8639 or charles.wilson@mwaa.com.
TSA Cares can help at security; see the TSA Cares page.
Call
(703) 417-8639MWAA ADA Coordinator (disability access complaints)703-572-8294Washington Flyer Taxi (reserve a wheelchair-accessible taxi)
