A historic Broadway theatre in Boston's Theatre District and a KultureCity partner, with sensory bags of noise-canceling headphones and fidget tools you can check out at no cost by leaving an ID, and a KultureCity social story to read ahead.
“The Emerson Colonial Theatre has partnered with KultureCity® to enhance our ability to assist and accommodate guests with sensory needs.”
“KultureCity® Sensory bags containing special KCVIP badges, feeling thermometer, fidget tools, and noise-canceling headphones are available for checkout (at no cost by leaving an ID) at the House Manager’s podium in the lobby.”
“Sensory bags can be used for all abilities of all ages.”
The theatre's access page puts the sensory bags at the House Manager's podium in the lobby; its KultureCity social story says the Usher's podium. Both are in the lobby.
As part of its KultureCity partnership, the theatre gives its staff annual training. Ushers wear black bottoms and a white top, and all staff have a blue name tag.
Re-entry is at the discretion of each show and may be subject to holding times or refusal, so check with an usher before you leave the performance. Keep your ticket with you at all times.
The whole theatre is a Headphone Zone (loud cheering and applause)not stated
The line to get in (it may be loud and crowded)not stated
Leaving at the end (many people may leave at the same time)not stated
Quieter, in the theatre's words
Every audience member needs a ticket; no lap seating is permitted. Children under 15 must be with an adult. Some shows have suggested age guidelines on their event pages. All-in pricing, including fees, applies online, by phone and at the box office, which is open on performance days.
Strollers aren't allowed; there is no place to store them. A family restroom with a changing table is on the Orchestra level.
Outside food and drinks, including leftovers and restaurant to-go bags, aren't permitted; if your kid needs food for a medical condition, see a staff member. Empty reusable water bottles are fine, and there are two water fountains inside.
First aid is in the orchestra lobby. Guest Services has a podium in the lobby, to the left of the main bar.
Wheelchair access is at the main entrance on Boylston Street, with ADA seating and an ADA restroom on the Orchestra level; request wheelchair seating when you buy. There is no elevator in the building. Service dogs are welcome; emotional support animals are not permitted.
By T, the theatre is walking distance from Boylston (Green Line), Chinatown (Orange Line), Arlington (Green Line) and Park Street (Red and Green Lines). Nearby garages, some with theatre rates booked in advance, are on the venue info page.
Accessibility assistance: infocolonial@atgentertainment.com or 617-902-6130. Customer Services: (888) 811-5040, every day 9 am to 9 pm ET.
