Home of the Lakers, Kings and Sparks in downtown Los Angeles, with quiet areas inside First Aid, a Sensory Pod open during all events, and KultureCity sensory bags with noise canceling headphones at Guest Services, at no cost by leaving an ID.
No daily public hours: the arena opens for events, and door times vary by event (each event page lists them). The Box Office, next to Star Plaza on Chick Hearn Court between Georgia and Figueroa, opens every Tuesday from 12 pm to 4 pm for walk-up sales, and on event days 3 hours before the event starts (for some events that begin before 12 pm, it may open only 2 hours before).
“Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and other resources are available for checkout (at no cost by leaving an ID) at Guest Services on the Main Concourse across from Aisle 12, or the Upper Concourse across from Aisle 5.”
“Quiet areas are available inside First Aid on the Main Concourse across from Aisle 3 and on the Upper Concourse across from Aisle 22. If you start to feel overwhelmed, you can visit one of these areas to recharge and rejoin the fun when you are ready.”
“Located on the Upper Concourse across from Aisle 3, the Sensory Pod provides a quick sensory refuge for those with sensory needs. It is a great place to step away, decompress for 10-15 minutes, and then go back to enjoying the event. Two bean bag chairs are located inside, so one to two guests can comfortably utilize the space. It is open and available for guests to access on their own, at any time, during all events.”
For the Sensory Pod's access code, go to Guest Services on the Main Concourse or the Upper Concourse, or ask any Guest Services Team Member. Upper Concourse Guest Services is listed across from Aisle 5 and across from aisle U6; look for it near both.
Weighted lap pads are also available on request at the same Guest Services desks, at no cost by leaving an ID. Complimentary earplugs are offered at the Guest Services Centers, and you're welcome to bring your own earplugs or noise cancelling ear muffs.
The arena's social story is in the KultureCity All-Inclusive App (App Store and Google Play).
Identification wristbands are available at each Main Entrance and at Guest Services: write your name and phone number on one for your kid to wear. The arena can't make in-arena announcements for lost children.
Quiet areas inside First Aid (Main Concourse across from Aisle 3, Upper Concourse across from Aisle 22), and a Sensory Pod with two bean bag chairs on the Upper Concourse across from Aisle 3, open during all events with a code from Guest Services.
KultureCity sensory bags with noise canceling headphones, fidget tools and KCVIP badges, plus weighted lap pads on request, at no cost by leaving an ID at Guest Services.
No bags of any kind, except medical and parental bags smaller than 14 x 14 x 6 inches (after an X-ray screening) and small clutches and wallets smaller than 5 x 9 x 1 inches.
Quiet areas inside First Aid: Main Concourse across from Aisle 3, and Upper Concourse across from Aisle 22quiet zone
Sensory Pod, Upper Concourse across from Aisle 3 (access code from Guest Services)quiet zone
Tickets: for all sporting events and most concerts, children 2 and younger don't need a ticket but must sit on an adult's lap; children 3 and older need a ticket (Lakers, Kings and Sparks games included). Some shows, especially those for children, have a different age policy, and some events need a ticket for everyone regardless of age: check the event page. Tickets are scanned only from an approved AXS, venue or team app; screenshots and printed codes aren't accepted. If an event is cancelled or postponed, the arena points you to that event's page. Box Office: (213) 742-7340 (the site footer lists (888) 929-7849).
Bags: bags, backpacks, purses, totes, clear bags, fanny packs and camera bags aren't allowed. Medical and parental bags smaller than 14 x 14 x 6 inches go through an X-ray screening; ask a Guest Services team member for the nearest screening entry. Larger bags can go in a Binbox Locker next to the Kobe Bryant Entrance by the LA Kings Monument, from $15 per bag (non-refundable, no cash), opening an hour before general doors and closing an hour after the event.
Food and drinks: outside food and drinks aren't allowed, except one unopened plastic water bottle of one liter or smaller per guest or an empty plastic refillable water bottle; glass and metal bottles and cans aren't. Guest Services won't store food. For medical or religious dietary needs, the arena points you to its Food & Drink page or Guest Services. The arena is cash-free (debit and credit cards, contactless and mobile pay).
Also not allowed, among others: strollers in the seating sections (the arena encourages leaving them in the car), laptops, computers and tablets, noise-making devices, light or glow sticks, flashlights, flags and banners, selfie sticks, and costumes, props, full face masks and face paint.
Re-entry: if you need to leave and come back, first find a Guest Services Team Member to have your ticket scanned; when you return, you go through security and the ticket scan again.
Getting there: the arena's own lots have 3,300 spaces. West Garage (Lot W, Gates E and F) and East Garage (Lot E): $10 for the first 2 hours, $15 each additional half hour ($40 daily maximum), $15 for cars entering after 9 pm and leaving before 4:30 am, $40 event parking at the West Garage, plus city parking tax. West Garage Gate B, on Chick Hearn Ct., charges a flat $10 to $50 plus tax depending on the event and opens 3 and a half hours before the event. Lots W and E are open 6 am to 2 am daily (holiday hours may vary); Lots 1 and C open two and a half hours before an event, other lots 90 minutes before; no in-and-out parking. Accessible spaces need a current disability placard or plate, first come, first served; Parking Services: (213) 765-6815. By Metro, take the A or E Line to Pico Station and walk one block west on Pico, then two blocks north on Figueroa. Rideshare drop-off and pick-up are in the white zones on Chick Hearn Ct. (eastbound, between L.A. Live Way and Georgia St.) and Figueroa St. (southbound, between 12th St and Pico).
Restrooms: baby changing tables are in All Gender restrooms and in men's and women's restrooms on all levels. All Gender restrooms with changing tables are on the Main Concourse across from aisle M23, Suite Levels A, B and C, and the Upper Concourse across from U31. Five Mamava lactation pods (one on the Main Concourse, one on Premium Level A, three on the Upper Concourse) open through the Mamava app.
Help: First Aid is on the Main Concourse across from aisle M3 and the Upper Concourse across from aisle U22. During an event you can text the issue and your location to 213-616-9950 (message and data rates may apply). Lost children should be taken to a Guest Services Center; if you are looking for your child, tell the nearest usher or security officer.
