The memorial and museum at the World Trade Center site in lower Manhattan, a place of remembrance. The outdoor Memorial is free; the Museum, mostly underground, has a social narrative that names its loud and crowded spaces and a quiet space, Reflecting 9/11 Studio, plus free admission for one care partner.
Sensory supports. Social narrative, quiet studio, loud areas named.
Hours
Memorial: daily, 8 am to 8 pm. Museum: Wednesday through Monday and many Tuesdays, 9 am to 7 pm; open Tue Nov 24 2026 and every Tuesday in December 2026. Last admission: 5:30 pm (also given as 60 minutes before closing), so plan to be in line by 5:30 pm.
180 Greenwich Street, lower Manhattan, New York, NY (single Museum entrance on the north side of the Museum Pavilion; Access-A-Ride drop-off and pick-up at Cortlandt and Greenwich Streets)
The visit, in the Museum's words
“Please be reminded that the Memorial and the Museum are sites of remembrance and quiet reflection.”
The Museum's social narrative walks through the whole visit: the pools outside, the ticket line, the two kinds of metal detectors and the bins, coat check and its token, the Information Desk in the Concourse Lobby, the ramp down, the exhibitions and films, the café and restrooms, and leaving. Staff who can help are the Security Guards, Visitor Service Hosts and Docents; at the Information Desk you can ask for a visitor service host in a blue blazer to help you with the touchscreen exhibits.
The museum tells the history of the 9/11 attacks and the 1993 World Trade Center bombing. The guided Museum Tour is intended for adult and teenage visitors. Phones must be silenced in the exhibition spaces, and anyone using a phone with sound must use personal headphones. Flash photography isn't allowed anywhere in the Museum, and photos aren't allowed in the security area, the historical exhibition, In Memoriam, the auditorium, Rebirth at Ground Zero and the South Tower Gallery.
One care partner gets free admission: after you buy your own ticket, email access@911memorial.org to request the care partner's ticket. Standard manual wheelchairs and wheeled walkers are free, first come, first served; ask a uniformed staff member.
For a full-size copy your child can use, open this page at squaredsteps.com, tap Make it yours, then print.
More about 9/11 Memorial & Museum
Louder, in the Museum's words
September 11, 2001, the historical exhibition (can be loud and very crowded; videos, pictures and sound recordings play throughout, and each section has an exit)not stated
Rebirth at Ground Zero, in a screening room off the South Tower Gallery (can be very loud and has flashing screens; plays every half hour, and you can leave during the film)not stated
Quieter, in the Museum's words
Reflecting 9/11 Studio, Level C-4quiet zone
In Memoriam, the memorial exhibitionquiet zone
Museum admission is $24 to $36, and a Family Pass for four or five is $106 to $125. Children 6 and under are free but still need a ticket. Timed tickets must be bought in advance, up to six months ahead. The outdoor Memorial is free.
Free routes: Free Admission Mondays, 5:30 to 7 pm, with tickets online each Monday from 7 am ET, first come, first served, with the last free entrance at 5:30 pm; New York First Sundays, 4 to 7 pm on the first Sunday of each month, for people who live, work or study in the New York area, with ID; SNAP/EBT cardholders through Museums for All, at the box office, up to four per person; active FDNY, NYPD and PAPD personnel and active or retired U.S. military and veterans with ID; 9/11 family members, Museum Members and 9/11 community members with a reservation.
Refunds: advance reservations can be refunded or exchanged up to 24 hours before the date and time, with one free exchange; the Museum's visitor rules also say tickets and fees are non-refundable except for an unforeseen closure, so ask before you buy if this matters to you.
Security screening is mandatory for every visitor and bag. Bags up to 8 x 17 x 19 inches; large bags, backpacks and large umbrellas must go to the Coat Rooms on the Concourse Lobby and auditorium levels. Bags larger than 19 x 17 x 8 inches aren't allowed on the Memorial. Strollers are allowed in the exhibitions, but oversize and jogging strollers aren't allowed inside and can't be stored at coat check.
Outside food and drinks aren't allowed, and eating, drinking and chewing gum aren't allowed inside the Museum except in the café on the 2nd floor of the Museum Pavilion, open 9 am to 6 pm. Restrooms are on most levels.
