New York's theater for kids and families, on 42nd Street in Times Square. Every show has the Cozy Zone, a quiet place downstairs with a live video feed of the show, and an Accessibility Table that lends fidgets, earplugs and ear defenders. Four public Sensory-Friendly performances this season, from December 12, 2026 to May 22, 2027, lower the sound and keep the house lights dimmed rather than fully dark.
Sensory supports. Cozy Zone at every show, four Sensory-Friendly shows.
Hours
Show times are on each show's page. The house opens 45 minutes before curtain; lobbies, restrooms and concessions open 45 minutes before and stay open 20 minutes after. Box Office window: Tuesday to Saturday 12 to 7 pm, Sunday 11 am to 5 pm, closed Mondays unless there is a performance; on performance days, will call opens an hour before curtain. Phone hours: Tuesday to Saturday 11 am to 7 pm, Sunday 11 am to 5 pm.
209 W 42nd Street, New York, NY 10036 (Times Square). Enter under the marquee.
“Located downstairs next to the lockers, the Cozy Zone is a dedicated quiet place with coloring sheets and sensory fidgets. Monitors nearby display a live feed of the show, so you can follow along while taking a break.”
“Sound in the production will be lowered, and staff will warn of any upcoming loud noises during the show. Lights in the seating area will be dimmed rather than fully dark during the performance.”
“Audience members may talk, vocalize, leave and re-enter the seating area as they wish.”
“If your kid uses ear defenders or has a particular fidget they like best, bring them along!”
“Families are invited to “meet their seat” before our public shows to explore the lobbies and seating areas when the theater is quiet. Please call 646.223.3010 to arrange a visit.”
The Cozy Zone, the Accessibility Table and Sensory Awareness Notes are there at every performance, not only the Sensory-Friendly ones. New Victory staff have training about neurodiversity, and autism specialists are on hand at the Sensory-Friendly performances.
Autism-Friendly seats are aisle seats close to a theater exit, marked with a star on the Select Your Own Seat map, in partnership with Seats on the Spectrum; people who book them also get additional supports. To talk through seats first, call 646.223.3010 or email Ticket_Services@NewVictory.org.
Each Sensory-Friendly show page has a Character and Story Guide before the performance, and every show has Sensory Awareness Notes about its characters, story and technical elements.
The Cozy Zone, downstairs next to the lockers, is a quiet place with coloring sheets, fidgets and a live video feed of the show, open at every performance.
At the four Sensory-Friendly performances (December 12, 2026; February 20, March 13 and May 22, 2027), sound is lowered, staff warn before loud noises, house lights stay dimmed rather than fully dark, and audience members may talk, vocalize, leave and re-enter the seating area as they wish.
The Accessibility Table, downstairs across from the lockers, lends Sensory Awareness Notes, fidgets, foam earplugs, ear defenders and light-sensitivity sunglasses for free; some items need a government-issued ID, given back when you return them. You can also ask any staff member.
Times Square, outside the theater (The theater's social narrative says Times Square is very busy and can get very noisy, with lots of people, big signs and lights, and noise from cars, taxis and people)not stated
The lower lobby before curtain (The theater says the pre-show activities downstairs can get crowded as curtain time approaches)not stated
Quieter, in the theater's words
The Cozy Zone, downstairs next to the lockersquiet zone
The Mezzanine lobby, a quiet space to wait for the house to openquiet zone
Tickets: each person, regardless of age, needs a ticket, and kids under 12 must come with an adult. If availability allows, Lap Seats can be arranged for little ones under 3 only by calling Ticket Services at 646.223.3010; they're sold at the lowest price in the theater, and the child stays in your lap for the whole show. Mobile tickets arrive by text or email three days before.
Fees: for non-members, Sensory-Friendly performances carry a $3 fee per ticket (regular and holiday shows $4). Prices shown online include fees, and there are no ticket fees when you buy in person at the box office. Members save 35% and pay no fees.
Refunds and exchanges: there are no refunds on tickets or ticket fees. If a performance is canceled, you can reschedule, see another show or get a refund. Tickets may be exchanged, subject to availability, up until the day before your performance; non-members pay $2 per ticket, upgrades are paid at the exchange, and a lower-priced exchange is not refunded. Use the online ticket change request or call 646.223.3010. You can also donate tickets back up to two hours before showtime.
NYCHA FamilyTix: everyone living in a New York City Housing Authority development can register for free tickets, first come, first served, up to four per household for one performance of each production; after that, NYCHA residents get 25% off. With a NYCHA FamilyTix order, subject to availability, each person in the group can also get a free prepaid MTA card with fare for two rides, picked up at the Accessibility Table.
Bags and food: free lockers are available, but the theater asks that large bags or backpacks stay home, and all bags are subject to inspection. No food or beverages other than water are allowed inside the theater; pre-packaged light snacks and drinks are sold at concessions. Strollers: there is space for stroller parking; ask an usher when you arrive.
Getting there: the theater is steps from the Times Square-42nd Street subway station. The nearest accessible station is 42 St-Port Authority Bus Terminal (A, C, E), North Wing between 41st and 42nd Streets on 8th Avenue. The main entrance has three steps up to the Orchestra; the elevator serves the lower level, Orchestra, Mezzanine and Balcony. Mezzanine seating is not wheelchair-accessible.
Late arrivals: late seating happens only at designated times, and lobby monitors show the performance until staff seat you. Photos and video of the performance aren't allowed. Lost and Found: 646.223.3020, daily 10 am to 6 pm.
Email
Ticket_Services@NewVictory.orgTicket Services, including questions about seatsSEckmann@New42.orgSam Eckmann, Assistant Director of Ticket Operations: accessibility questions or accommodations for public programs
