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Getting ready for airport security with TSA Cares.

TSA's screening rules are the same at every US airport, and TSA Cares is TSA's free help for travelers with disabilities. Call or send the form at least 72 hours before you fly and ask for an officer trained to help your family through the checkpoint.

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Sensory supports. TSA's free help for travelers with disabilities, at every US airport.

Hours

TSA Cares phone line: weekdays 8 am to 11 pm ET, weekends and holidays 9 am to 8 pm ET. Call or send the form at least 72 hours before you fly.

The security checkpoint at every US airport

What TSA offers

“A PSS is a TSA officer who has received specialized training, including how to effectively assist and communicate with individuals with disabilities or medical conditions.”

Passengers with “autism spectrum disorder” and other non-visible disabilities “can be screened without being separated from their traveling companion.”

“Children will not be separated from their parent/guardian.”

  • TSA Cares is the same program at every US airport. Your airport may have its own help too, like the sunflower lanyards at Denver's airport; look under Related.
  • Asking for a Passenger Support Specialist doesn't skip the line or the screening. It asks for an officer trained to help your family through it.

In their own words: tsa.gov. Checked Sat, Oct 31, 2026. Something changed? Tell us

Three things to know

  1. Call TSA Cares at 855-787-2227 or send the TSA Cares form at least 72 hours before your flight, and ask for a Passenger Support Specialist. TSA lists “Traveling with a child who has a disability or medical condition” as a reason to ask.
  2. At the checkpoint, tell the officer your child has a disability before screening starts. TSA uses modified screening for children who appear to be 12 and under, and the officers talk with you about how to screen your child.
  3. Kids 12 and under can keep shoes, light jackets and hats on (light jackets come off for the body scanner). If the metal detector beeps, children can walk through more than once, which TSA says is to reduce the need for a pat-down.

Visual schedule

Airport Security

  • Drive to the airport
  • Show our ticket
  • Put my backpack on the belt
  • Go through security
  • Walk to the gate
  • Bathroom
  • Wait at the gate
  • Get on the airplane
  • All done
Make it yours →

Ask before you go

  • whether a Passenger Support Specialist is on duty at every airport and every hour
  • how long the security line will be
  • a quieter place to wait near the checkpoint
  • whether you can practice security before the trip
Call 1-855-787-2227
More about TSA Cares, airport security at any US airport
  • Toys, bags and blankets go on the X-ray belt. Strollers, carriers and car seats are X-rayed too; anything too big is checked by hand.
  • You can carry your child through the metal detector, or your kid can walk through on their own.
  • Formula, toddler drinks and puree pouches over 3.4 oz are allowed. Tell the officer and take them out to be screened separately.
  • If you help your child during screening, you will be screened again too.
  • You can ask for private screening at any time, with a witness of your choice.
  • Wheelchair help at the airport comes from your airline, not TSA. Ask the airline.
  • Questions on the day: text “Travel” to AskTSA at 275-872 (live help 8 am to 6 pm ET).
  • If something isn't working during screening, you can ask for a supervisor at the checkpoint.

Source: tsa.gov