Home of the Miami Marlins, with a Sensory Room on the Legends Level (5th floor) made with ABA Centers of Florida and KultureCity, one family at a time, sensory bags with noise-cancelling headphones from Guest Experience, and a social story created by KultureCity.
Sensory supports. Sensory Room, sensory bags, social story.
Hours
Gates generally open 90 minutes before first pitch; PNC Club and suite guests get in two hours before, and Marlins Members get early admission at East Plaza Gate 11 two and a half hours before Friday and Saturday home games. The Marlins' 2027 home opener is Mar 25 2027 against the Mets, time to be announced; the schedule is subject to change. The North Ticket Office, between the Home Plate and Third Base entrances, is open on event days only and can close as early as the middle of the 5th inning.
loanDepot park, Miami, FL 33125 (drop-off on Orange Bowl Way, NW 14th Avenue)
“In collaboration with ABA Centers of Florida and KultureCity, the loanDepot park sensory room located on the Legends Level (5th floor) provides a welcoming space for neurodivergent guests looking for temporary respite from the gameday atmosphere.”
“Fans will first need to head to any Guest Experience booth to request access to the room, including the suite concierge stationed outside the sensory room.”
“Additionally, guests can visit Guest Experience at the ballpark to request sensory bags, which they can take to their seats.”
Only one family is permitted to use the Sensory Room at a time. Inside are activity panels, Yogibo bean bags and recycled acoustic carpet, among other amenities.
The sensory kits include fidget toys, needs cards, mood cards and noise-cancelling headphones. Separately, Guest Services lends noise cancelling headphones at the Guest Services Centers on the Promenade Level at Section 15 and the Vista Level at Section 318 (when that level is open), with a state photo ID or driver's license left as a security deposit.
The Marlins' social story, created by KultureCity, walks through parking, security, the ticket scan, finding your seat, getting a sensory bag at Guest Services at Section 15, the national anthem, music and cheering, flashing lights, and leaving through the gate you came in. Marlins staff wear polos in light blue, dark blue, black or red, depending on their department.
In the seats during the game (flags and musical instruments (congas, bongos, maracas, cowbells, trumpets and more) are permitted and encouraged; they can also be played on the concourses pregame and postgame)not stated
Around the ballpark at big moments (lights may flash in different colors, mostly when the Marlins hit a home run, and also as the game begins or when the team wins)not stated
Quieter, in the Marlins' words
Sensory Room, Legends Level (5th floor); ask at any Guest Experience booth firstquiet zone
Children under 3 don't need a ticket, but must sit on an adult's lap without blocking anyone's view; anyone older than 36 months needs a ticket. A car seat needs a ticket, since it takes a seat. Tickets live in the MLB Ballpark app. Wheelchair accessible and semi-ambulatory seats are on all levels, with one companion seat; for accessible tickets, call 305-480-1636 or 305-480-1300.
Bags: clear bags up to 16 x 16 x 8 inches, made of plastic, vinyl or PVC, plus small clutches up to 6 x 8 inches and bags for medical or infant purposes. Bag lockers are on the north side between the North Ticket Office and the PNC Club Entrance: medium $15 plus tax, large $18 plus tax.
Food: one single-serving food item per person in a clear plastic bag (fruit must be sliced) and one clear, soft-sided, factory sealed bottle of unflavored water, 20 ounces or smaller, per person; opened drinks aren't allowed. The Marlins can't guarantee any food is allergen-free and strongly advise fans with allergies or food sensitivities to bring their own food. Ask for a concession manager or go to the Guest Experience kiosk in section 15, or before your visit email generalinquiries@marlins.com or call 305-480-1300. The ballpark is cashless; a reverse ATM (cash to card) is at section 3.
Strollers aren't allowed inside except in private suites and for children with disabilities; strollers for children with disabilities are permitted on all levels. Other strollers can be checked at the Home Plate or Third Base Entrances.
Parking: accessible parking may be first come, first served in all four garages and in East Lots 2 and 3, with a hanging placard or disability license plate, at ballpark event rates, or you may need to buy an ADA space ahead. Prepaid parking saves $5, is the only way to guarantee on-site parking, and must be bought through the MLB Ballpark app or marlins.com/parking; register your license plate in the app on game day. Call 305-480-1300 to check before you go.
Drop-off is on Orange Bowl Way (NW 14th Avenue), between Bobby Maduro Drive (NW 4th Street) and Felo Ramirez Drive (NW 6th Street). Rideshare pickup is at East Lot 1, 1380 NW 6th Street. To request a wheelchair from an entrance to your section and back, text 305-480-4999 with your name and location, or ask at any entrance.
Family restrooms: Promenade Level Sections 2, 7, 22 and 39; Home Run Porch Section 134; Legends Level Sections 201, 209 and 221; Vista Level Sections 302, 312 and 318. The Mamava Nursing Pod is on the Promenade Level in front of Section 21 (the Mamava app gives the door code).
UHealth First Aid Rooms are on the Promenade Level at Section 6 and the Vista Level at Section 306. To text questions or concerns from your seat, use 305-480-4999.
Want to know if the roof will be open or closed? Call 305-480-1300 a couple of hours before first pitch.
Kids: the Kids Zone in Section 228 on the Legends Level has interactive games during the game, and Billy the Marlin meets fans for photos in the 5th inning. On Sunday Fundays, kids 14 and younger can run the bases after the last out; the line starts at the top of the 8th inning at Section 4. All optional.
