Brooklyn's arena, home of the Nets and the Liberty, is certified as a sensory inclusive venue. The Greyson Mathews Sensory Room, outside Section 17 on the Main Concourse, is open at every event from doors to the end, and 50 free KultureCity sensory bags are handed out at the Guest Services centers outside Sections 112 and 212.
An event venue: check your event page for start and door times. Doors open 90 minutes before Nets and Liberty games; Disney On Ice and the Harlem Globetrotters open doors 60 minutes before. The Sensory Room is open at every event from doors to the end. Box Office: Nets and Liberty game days noon to the start of the 3rd quarter; other event days noon to one hour after the ticketed start time; non-event days Monday to Friday noon to 6 pm, Saturday noon to 4 pm, Sunday closed.
“The Barclays Center Greyson Mathews Sensory Room is located outside Section 17 on the Main Concourse. The sensory room is open to our fans, guests, and customers with sensory sensitivities. The sensory room is open for all events at Barclays Center from the time doors open through the end of the event. Children using the sensory room must be accompanied by an adult.”
“Access to the Greyson Mathews Sensory Room may be limited given certain circumstances (e.g., guest crisis situations, demand, etc.).”
“Additionally, we have 50 of KultureCity’s sensory bags available for fans who need them, free-of-charge.”
“Please be advised pyrotechnics, flashing lights, lasers, fog, noisemakers, and other loud noises may be used during games or concerts.”
“The sensory room is a great place for me to step away and decompress for 10-15 minutes. Afterwards, I will go back to my seat to enjoy the event.” KultureCity social story for Barclays Center
To use the Sensory Room, check in with Guest Services outside Section 112 (Main Concourse) or 212 (Upper Level); on event day any Guest Services team member can help you get there. The arena describes it as a space for those who may need a quieter and more secure environment.
The KultureCity sensory bags hold noise-cancelling headphones, fidget toys, a visual feeling thermometer, lap pads and a KultureCity VIP lanyard that helps staff spot the guests using them. Guest Services staff take part in ongoing training on recognizing sensory needs.
The Meditation Room, on the Main Concourse near the Atlantic Entrance, is open to ticketed guests from doors until the end of the event; its hours can change with the event calendar. KultureCity's story for the arena names it as a place to calm down if things get overwhelming.
The Main Concourse Guest Services desk is also listed as Section 12 or 12/112.
The Greyson Mathews Sensory Room is outside Section 17 on the Main Concourse, open at every event from doors to the end; check in at Guest Services, children need an adult with them, and access may be limited at busy times.
Barclays has 50 free KultureCity sensory bags (noise-cancelling headphones, fidget toys, a feelings thermometer, lap pads) at the Guest Services centers outside Sections 112 and 212.
Barclays has a no re-entry policy for all events, and warns that pyrotechnics, flashing lights, lasers, fog, noisemakers and other loud noises may be used during games or concerts.
The arena during games and concerts (Barclays says pyrotechnics, flashing lights, lasers, fog, noisemakers and other loud noises may be used during games or concerts; contact Guest Services for a specific event)not stated
Quieter, in the arena's words
Greyson Mathews Sensory Room, outside Section 17 on the Main Concoursequiet zone
Meditation Room, Main Concourse near the Atlantic Entrancequiet zone
Child tickets: for all sporting events and most concerts, children under 2 get in free on the lap of a ticketed adult, and everyone 2 and older needs a ticket; some shows, especially those meant for children, have a different policy and may require every child to have a ticket. Check the event's page. If a guest under 18 is attending, the arena strongly suggests a parent or guardian come along.
Tickets are digital only: printed tickets and screenshots aren't accepted, and barcodes appear 24 to 72 hours before the event, so save them to your phone's wallet ahead of time. Buy only on barclayscenter.com or at the Barclays Center Box Office.
Bags: bags bigger than 10 x 6 x 2 inches and backpacks aren't allowed. Exceptions will be made for guests with medical needs and those caring for infants. All bags are screened, with x-ray where available. There's no bag check or coat check, and storage for mobility devices and medical bags is available at Guest Services, at Section 112 and Section 212.
Food and drinks: outside food and drinks aren't allowed, with exceptions for medical and other needs: call 917-618-6111 or email guestservices@barclayscenter.com before the event to arrange it. Medically required drinks, liquid prescription medicine or small amounts of sealed food needed to take medicine can be allowed. Baby bags, plastic bottles and formula are allowed. Concessions are cash-free; Cash-to-Card kiosks turn cash into a prepaid card at no charge.
Strollers: Barclays encourages guests not to bring them. Strollers aren't allowed in the seating sections but can be checked at the Main Guest Services Center on the Main Concourse.
For families: all gender restrooms are on every level, and baby changing tables are in every restroom except on the event level. Nursing pods are outside Section 12 on the Main Concourse and Section 213 on the Upper Pavilion; ask at Guest Services for access.
Help: EMTs are at every event; the main First Aid is on the Main Concourse near Guest Services, with a second near Section 212. A lost child should be brought to any Guest Services Center; parents looking for a child should find the nearest Guest Services staff member or security officer. The arena doesn't make announcements for lost children.
Getting there: parking is very limited. Trains: 2, 3, 4, 5, B, Q to Atlantic Ave; D, N, R to Atlantic Ave-Pacific St; LIRR to Atlantic Terminal; B41 and B45 buses. Drop-off and pick-up zones are on Atlantic Avenue outside the VIP Entrance and the Atlantic Entrance, and on Flatbush outside the Main Entrance. All entrances are ADA accessible.
Family events coming up: the Harlem Globetrotters Rivalry Tour on January 3, 2027 at 2 pm, and Disney On Ice presents Magic in the Stars, nine shows from January 14 to 18, 2027. Neither is listed as a sensory-friendly event.
