Home of the New York Mets in Queens. With KultureCity, the Mets lend sensory bags, noise reducing headphones, light sensitivity sunglasses and weighted lap pads free with a deposit, there's a Sensory Nook on the Empire Level across from Suite 229, and the Mets have their own social story. The first 2027 home game is Friday, Apr 2 2027.
No Mets home games until spring: the first 2027 home series is against the San Francisco Giants, starting Friday, 3:10 pm Apr 2 2027. All gates and ticket windows open 90 minutes before each game; times may vary for doubleheaders, concerts, special pre-game ceremonies and highly attended games (such as Opening Day, the Subway Series and number retirements), so check your ticket in the MLB Ballpark app before you go. Parking lots open 2½ hours before. The Lost and Found, where the sensory items are lent, is open on game days from when the gates open until 30 minutes after the game. The Mets post no holiday hours.
Citi Field, Flushing, Queens, NY 11368 (the Jackie Robinson Rotunda faces the Mets-Willets Point stop on the 7 train)
“Partnering with Kulture City, Citi Field is striving to make Mets games more inclusive and comfortable for guests with sensory processing needs.”
“A Sensory Nook, located on the Empire Level across from Suite 229, is available to all guests needing a respite from overstimulation while at Citi Field. Additional sensory resources are available in the storage area under the bench, inside of the Sensory Nook.”
“Guests needing the use of a quiet area can utilize the Hodges (first base), Seaver (third base), or Stengel (left field) elevator lobbies on the Plaza Level (Level 1). First Aid stations may also be available.”
“If I need a break, I can visit the Sensory Nook on the Empire Level or get a sensory bag from Lost and Found in the Jackie Robinson Rotunda.” Mets social story
The Mets' 2025 social story, "Going to a Mets Game!", has a photo for each part of the day: the train, the line and metal detector at the gate, the usher, the seats, music and cheering, the Home Run Apple and fireworks, the 7th-inning stretch, Mr. and Mrs. Met and Kiddie Field. You can ask anyone who wears a Citi Field name tag for help.
The sensory items are lent at the Lost and Found in the Jackie Robinson Rotunda and at Fan Assistance HQ at Section 106. Either way, a valid credit card or photo ID is held as a deposit.
In the 7th-inning stretch many fans stand and sing "Take Me Out to the Ballgame" and "Lazy Mary". Noisemaking devices and fireworks aren't allowed in, but the ballpark's own home run fireworks can go off.
Free sensory items with KultureCity, for use during games and events: light sensitivity sunglasses, noise reducing headphones, sensory bags and weighted lap pads, with a valid credit card or photo ID as a deposit. Team members are trained to help guests with sensory processing needs.
A Sensory Nook on the Empire Level across from Suite 229, with more sensory items stored under its bench. If your ticket doesn't include that level, any Fan Assistance station gives an all-day pass once the gates open on game day. The Hodges, Seaver and Stengel elevator lobbies on the Plaza Level are quiet areas too.
Backpacks aren't allowed (except totally clear ones with no hidden pockets, or ones approved for ADA, medical or nursing reasons by the Security Supervisor at your gate), and there's no bag check inside.
Sensory Nook, Empire Level across from Suite 229quiet zone
Hodges (first base), Seaver (third base) and Stengel (left field) elevator lobbies, Plaza Level (Level 1)quiet zone
Tickets: anyone 32 inches or taller needs a ticket; children under 32 inches don't, but sit on a parent's lap without blocking anyone's view, and no seat is given without a ticket. Single game tickets are in the MLB Ballpark app (screenshots aren't accepted); text-message tickets are available when you buy at the Citi Field ticket windows. Tickets aren't refundable and can be exchanged only when they become a valid rain check, under the conditions on the ticket and at Mets.com/rain.
Bags: purses, diaper bags that aren't backpack-style, totes, drawstring, laptop and messenger bags and small soft-sided coolers are fine up to 16 x 16 x 8 inches; all bags and hand-carried items are searched. If medical equipment can't go in an allowed bag, see the Security Supervisor at your entry gate before each game to get permission for a backpack used for ADA, medical or nursing reasons. There's no bag check; a third-party locker rental (for a fee) is on site from 2 hours before the game to an hour after.
Food and drinks: unopened soft plastic bottles or juice boxes and wrapped food (or food in soft plastic, with no metal silverware) are allowed, subject to a security search. Each guest can bring one factory-sealed plastic water bottle of 20 ounces or less, plus one sealed, soft-sided juice box per child; neither can be frozen. Glass bottles, metal cans and containers and hard-sided coolers aren't allowed, except empty reusable metal water bottles and hollow can coolers. Other items not allowed include noisemaking devices, fireworks and laser pointers. The ballpark is cashless; reverse ATMs that turn cash into a card are at Section 114, inside the Mets Team Store, and outside between the Rotunda ticket windows and the Seaver VIP gate.
Re-entry: once you leave, you can't come back in. If you have to leave for exceptional circumstances, ask a Security or Guest Service Supervisor at your gate before you go out; they may let you back in.
Kids: Fan Fest in center field on the Field Level is open from when the first gate opens until the last out of the top of the 7th inning, weather permitting, with batting cages and Kiddie Field for wiffle ball. Mr. and Mrs. Met pose for free photos at Fan Fest for 30 minutes starting five minutes after the gates open; appearances may be cancelled or rescheduled. The Kids Club is at Section 431, open in the regular season from when the gates open until the end of the 3rd inning (until the 5th inning at Sunday day games). A nursing pod is on the Empire Suite Level across from Suite 213 (with a pass from any Fan Assistance location if your ticket doesn't include that level). Family restrooms: Field Level behind Sections 111, 114, 121, 124 and 130; Empire Suite Level across from Suites 204 and 240; Excelsior Level behind Sections 312, 326 and 339; Promenade Level behind Sections 409, 420 and 430; and at both ends of the Clover Home Plate Club. Strollers can be stored at the Fan Assistance stations.
Getting there: the 7 train stops at Mets-Willets Point, right in front of the Jackie Robinson Rotunda. On game days an accessible exit is open from the Flushing-bound platform only; the Manhattan-bound platform isn't accessible. The LIRR Mets-Willets Point station isn't accessible. Game parking is $40 per car, and lots open 2½ hours before the game; when prepaid parking is sold for a game, parking on the day isn't guaranteed. Guests with mobility needs using Access-A-Ride or rideshare are best dropped off and picked up at the Bullpen Gate on Seaver Way.
Getting around: escalators run until the end of the 7th inning, then stop; stairs, elevators and the Left Field Ramp take you to every level.
Help: Fan Assistance stations are on the Field Level at Section 106 (Fan Assistance HQ), Section 126 and Section 142, on the Excelsior Level at Section 306, and on the Promenade Level at Section 412. For problems not about the game itself, call or text the Fan Assistance Hotline at (646) 438-5000. First aid is on the Field Level across from the Hyundai Club third base entrance.
Call
(718) 565-4360Mets Ticket Services, ADA accessibility questions (Mon to Fri 9 am to 5 pm, or to the end of the 7th inning on home game days)(646) 438-5000Fan Assistance Hotline during games (call or text, for problems not about the game itself)
