Home of the Seattle Kraken, Storm and Torrent at Seattle Center, with a Sensory Room on the North East side of the PitchBook Suite Level and complimentary sensory bags with fidget tools and noise-cancelling headphones to check out at every Guest Services desk.
Sensory supports. Sensory Room, sensory bags at Guest Services.
Hours
Door times vary by event. For Seattle Kraken games, all doors open 90 minutes before puck drop; for Seattle Storm games, 60 minutes before tipoff. Each event's page lists its own start and door times. The Ticketmaster Box Office opens 3 hours before the event starts and is closed on non-event days.
“Complimentary sensory bags containing fidget tools and noise-cancelling headphones, feeling thermometer cards and identification cards that allow arena team members to recognize that the individual has a sensory need, are available for checkout at all Guest Services desk locations.”
“Guests may also visit the Sensory Room located on the North East side of the PitchBook Suite Level for guests who may feel overstimulated or overwhelmed at our events.”
Guest Services desks are on the Main Concourse near Section 24 and on the Upper Concourse in the Alaska Airlines Atrium, by the stairs and escalators on the west side. Club, Suite and Premium guests can use the Hospitality Desk on the south side of the PitchBook Suite Level.
Guest Services also offers ear plugs, headphones and ID bracelets.
For questions about accommodations, the arena asks you to email guestinfo@climatepledgearena.com or call Guest Experience at 206-752-7200.
A Sensory Room on the North East side of the PitchBook Suite Level, for guests who may feel overstimulated or overwhelmed.
Complimentary sensory bags with fidget tools, noise-cancelling headphones, feeling thermometer cards and identification cards, at every Guest Services desk.
No re-entry, and events may include strobe lighting, haze, lasers and pyrotechnics.
The Kraken pregame show, with the Cue Light Show (fans' phones sync their light with thousands of others)not stated
Quieter, in the arena's words
Sensory Room, North East side of the PitchBook Suite Levelquiet zone
Children aged 2 and under don't need a ticket but must share a seat with a ticketed adult; for select events, such as family shows or those meant for children, this may vary. For a specific show's age rules, email guestinfo@climatepledgearena.com. Tickets are sold on Ticketmaster.com; all sales are final, with no refunds, upgrades or exchanges unless an event says otherwise.
Bags: the arena encourages you not to bring one. If you do, one bag (clear or not) up to 14 x 14 x 6 inches with 2 pockets at most, or one small clutch, purse or wallet up to 4 x 6 x 1.5 inches. Exceptions are made for medically necessary items and diaper or parenting bags. Every bag larger than a clutch, including medical, diaper and clear bags, goes through x-ray at the bag lines at the main entries.
Food: outside food, drinks and alcohol aren't allowed. Reusable non-glass water bottles up to 32 oz are allowed if empty at entry, and fountains with refill stations are around the arena; at certain events, personal bottles aren't allowed on the floor. The arena is cashless; a reverse ATM by Section 04 turns cash into a card.
Strollers are welcome. If yours won't fit collapsed under your seat, check it at a Guest Services desk; don't leave it in an aisle. Booster seats, blankets and seat cushions are allowed (blankets and cushions go through x-ray). Noisemakers like whistles, air horns and cowbells aren't allowed.
During Kraken games, if the puck is in play, guests wait at the top of the aisle until play stops before walking to their seats. Standing on seats or in aisles isn't allowed.
Getting there: every publicly ticketed event includes a free King County transit pass in the Kraken + CPA App, good from 2 hours before doors open to 2 hours after the event, including the 90-second Seattle Center Monorail ride from downtown. The closest ADA parking is in the Arena Garage and the 1st Ave N Garage; accessible spaces can't be reserved, so find the parking attendant when you arrive. Drop-off for guests with limited mobility is along 1st Ave N, or at Republican and Warren Street. Rideshare can't drop off on 1st Ave N, and for 45 minutes after an event can't pick up there either.
Entries 1 (southwest) and 8 (southeast) are the main public entries off the Alaska Airlines Atrium, each with one lane for guests with disabilities. The arena suggests using the entry on your ticket.
Family restrooms: All-Gender and Family Restrooms are on the Event Level (NE and NW vomitories), the Main Concourse (NE, SW and SE corners), the Suite Level near Section 118 and the Upper Concourse; the Upper Concourse one is near Section 211 or near Sections 214 and 201, so ask staff. Baby changing tables are in the All-Gender and Family Restrooms, most men's and women's restrooms, and the nursing room. Adult changing tables are in the First Aid rooms nearest Section 17 (Main Concourse) and Section 211 (Upper Concourse).
To feed or pump in private: the Virginia Mason Nursing Parents Room on the southwest side of the Main Concourse, or the Mamava Nursing Pod on the northeast side of the Main Concourse near Guest Services.
First Aid rooms are on the Main Concourse (NW corner) and Upper Concourse (SW corner), and EMTs are on site. In an emergency, or if anyone is interfering with your enjoyment of the event, go to the nearest staff member. During events only, you can text 206-CPA-HELP (206-272-4357) with your location and message.
For Kraken games, the Kids Zone along the east side of the Main Concourse has sign-making and skee-puck, with photos with Lil' Boo and Buoy at select games. Players warm up on the ice about 30 minutes before puck drop, and the Kraken suggest being in your seat at least 15 minutes early for the pregame show.
