A historic theatre in downtown St. Louis for concerts, comedy and family shows, with KultureCity sensory bags and weighted lap pads to borrow at no cost by leaving an ID at the Guest Services office in the Ticket Lobby.
Sensory supports. Sensory bags, weighted lap pads, quiet area.
Hours
An event venue with no daily hours: check your event for start times. Doors typically open one hour before the scheduled start; your day-of-event email guide has the exact door time. The box office and ADA hotlines are open weekdays from 10 am to 5 pm. The Stifel Theatre Box Office, inside the main entrance on Market Street, is open on event days only, from noon until about one hour after the event starts; on days with events at both Stifel Theatre and Enterprise Center, it opens at 2 pm. Stifel tickets can also be bought in person at the Ticketmaster Box Office at Enterprise Center during its operating hours (its windows open on Enterprise Center event days only, from noon).
“Sensory bags containing special KCVIP badges, fidget tools, noise cancelling headphones, and other resources are available for checkout (at no cost by leaving an ID) at our Guest Services office in the Ticket Lobby.”
“Weighted lap pads are also available for checkout (at no cost by leaving an ID) at our Guest Services office in the Ticket Lobby.”
“If I start to feel overwhelmed I can ask to visit the quiet area. The location of the quiet area might change so I can ask a friendly usher and they can help direct me. Here I can recharge and return to the show once I feel ready.” KultureCity social story for Stifel Theatre
“Curbside drop off and pick up areas can be found at the corner of 15th Street and Market Street where an accessible ramp is located. Guests may also be dropped off on Market Street in front of Stifel Theatre but this location does require steps to reach the entrance.”
Stifel Theatre partners with KultureCity and gives its Guest Experience staff continuous training on sensory needs. Its social story is in the KultureCity All-Inclusive App and on KultureCity's Stifel Theatre page; it covers the line at the door, the metal detector (you hand an iPad, iPhone or comfort item to the guard and get it back after), the sensory bag, ushers who help you find your seat, loud moments and the quiet area.
The Guest Services Office is on the east side of the Ticket Lobby (questions, stroller and wheelchair check-in, lost children, lost items), and the First Aid room is on the west side of the Ticket Lobby.
Family shows on the calendar include Miraculous Ladybug & Cat Noir: The Live Stage Spectacular (7 pm Feb 27 2027), with acrobatics, aerial choreography, illusions and puppetry, and Dr Seuss's The Cat in the Hat - Live on Stage! (2 pm Mar 21 2027), which may burst into the aisles. Stifel does not call either one sensory-friendly.
KultureCity sensory bags (KCVIP badges, fidget tools, noise cancelling headphones) and weighted lap pads are lent at no cost when you leave an ID at the Guest Services office in the Ticket Lobby.
KultureCity's social story says you can ask an usher to help you find the quiet area, since its location might change.
Drop-off with a ramp is at the corner of 15th Street and Market Street; the drop-off in front of the theatre on Market Street needs steps.
Some performances (KultureCity's social story for Stifel Theatre says some performances could have loud noises, and suggests headphones or a break in the quiet area)not stated
Quieter, in the theatre's words
The quiet area (its location might change; ask an usher)quiet zone
Tickets: everyone needs a ticket, regardless of age; some shows set a minimum age, listed on Ticketmaster when you buy. The theatre recommends anyone under 18 come with a parent or guardian. Buy through the Stifel Theatre or Enterprise Center Box Office, Ticketmaster phone sales or ticketmaster.com, the only authorized sellers. Tickets are sold on a non-refundable and non-exchangeable basis. Have your ticket with you: screenshots and printed PDFs aren't accepted.
Accessible seating: call the Accessibility Hotline at 314-622-5420; one companion seat is available for each accessible seat, and on-site options are limited, so call before you arrive. ASL interpreters can be requested at least 2 weeks before the show.
Bags: the theatre strongly encourages guests not to bring bags of any kind, because bags slow down entry. Backpacks, coolers, hard-sided bags, luggage and any bag over 16 x 16 inches aren't allowed. All bags, including purses and medical or childcare bags, get a manual bag check by Safety and Security staff. The bag policy can change for each show based on the tour, for example a clear bag or no bag policy, so check any tour or theatre messages before you go.
Security: everyone passes a security check with a walk-through metal detector; if it alerts, you may be asked to empty your pockets and walk through again. Anyone who declines a search is denied entry.
Food and drinks: food and beverages aren't allowed in. You can bring an empty plastic reusable water bottle up to 2 liters, and exceptions are made for families with small children, such as baby bottles with milk or juice. Drinking fountains are on all levels. The theatre is cashless; an ATM and a reverse ATM are in the Ticket Lobby, and nearby parking may still need cash.
Not allowed, among other items: air horns, wrapped gifts, cans, bottles and coolers, balloons, laser pointers and selfie sticks. Umbrellas are allowed. Audio and video recording isn't allowed at any show, and some tours ban all photos.
Strollers: allowed inside. Umbrella strollers that fold completely can go under your seat; larger strollers are checked at the Guest Services Office in the Ticket Lobby when you arrive. Strollers can't be left in walkways, lobbies or accessible seating areas.
Restrooms: there are none on the Orchestra level (Level 2). Accessible restrooms are in the Kiel Club on Level 1, next to the Ticket Lobby, and on the Loge level (Level 3); the Kiel Club also has family restrooms. The main Ticket Lobby restrooms and the Level 4 (Upper Mezz) restrooms need steps.
Stepping outside: for smokers, smoking access opens at the start of the show and runs until 30 minutes before the scheduled end. They scan their ticket out in the Ticket Lobby, and on the way back in they go through security again and scan their ticket back in.
Getting there: the main entrance is on Market Street near 14th Street. Nearby lots aren't owned by the theatre. Accessible street parking is on 15th and 14th Streets between Market and Chestnut, with a disabled plate or hang tag. STL Golf Cart Shuttles can drive you from your parking spot to the theatre, from $10 per person, reserved on their website. Several city bus routes stop nearby.
Help: if you get separated from your child, find the nearest Guest Experience Ambassador or Safety Ambassador. In an emergency, family members can reach the Guest Service office at (314) 499-7603 with your name and seat location.
