Downtown St. Louis's arena and the home of the St. Louis Blues, with the Lauren Daigle Sensory Room next to Guest Services across from Portal 19, and KultureCity sensory bags and weighted lap pads to borrow there at no cost by leaving an ID.
Sensory supports. Lauren Daigle Sensory Room, sensory bags, lap pads.
Hours
An event venue with no daily hours: check your event for start times. Doors for Blues games are usually 90 minutes before the game, except the Home Opener and playoff games; concerts and other events have various door times, so check your Know Before You Go email. Enterprise Center's entrances page says doors open 90 minutes before most events; its parking page says one hour before most events; check your Know Before You Go email or ask Guest Services. The box office and ADA hotlines are open weekdays from 10 am to 4 pm; the Box Office windows open on event days only, starting at noon, and are closed on non-event days.
“The Lauren Daigle Sensory Room can provide a safe and calming environment for guests that feel overwhelmed or overstimulated. The room is specifically designed for guests experiencing sensory issues and is located next to Guest Services Center across from Portal 19.”
“Sensory bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources are available for checkout (at no cost by leaving an ID) at our Guest Experience Center, located across from Portal 19.”
“Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Experience Center, located across from Portal 19.”
“The arena is considered a headphone zone as there are loud noises during a game. I may feel most comfortable if I wear my headphones from the sensory bag here.” KultureCity social story for Enterprise Center
“The Enterprise Center enforces a no re-entry policy. If guests need to leave and re-enter, we ask that they scan their ticket out at the smoking exit near Portal 8. Guests MUST have a valid ticket to leave and reenter.”
The St. Louis Blues and Enterprise Center partner with KultureCity, and the arena gives its team members continuous training on sensory needs. The social story is in the KultureCity All-Inclusive App and on KultureCity's Enterprise Center page.
KultureCity's social story says staff wear a grey jacket with the Enterprise logo, and that at security you hand an iPad, iPhone or comfort item to the guard and get it back after the metal detector. The story puts the sensory bag pickup at the Guest Service Center at section 118; Enterprise Center places its Guest Experience Center across from Portal 19 on the Plaza concourse, so start at Portal 19.
If your kid uses ear plugs, Plugz ear plugs are sold for $14.99 at the Ford Entrance, Guest Services and the District at Portals 4, 19 and 32.
At Blues games, the Stop in Play policy asks guests to wait to go to their seats until the puck is no longer in play, so if you come back from a break mid-play, expect a short wait at the portal.
The Lauren Daigle Sensory Room, a calming room for guests who feel overwhelmed or overstimulated, is next to the Guest Services Center across from Portal 19.
KultureCity sensory bags (KCVIP badges, fidget tools, noise-cancelling headphones) and weighted lap pads are lent at no cost when you leave an ID at the Guest Experience Center across from Portal 19.
The arena enforces a no re-entry policy; if you need to leave and come back, scan your ticket out at the smoking exit near Portal 8, with a valid ticket, and go back through security.
The whole arena during games (KultureCity's social story for Enterprise Center calls the arena a headphone zone, with loud noises during a game)not stated
Quieter, in the arena's words
Lauren Daigle Sensory Room, next to Guest Services Center across from Portal 19 (Plaza concourse)quiet zone
Tickets: for Blues games, everyone 3 and older needs a ticket, and kids under 3 may sit on a ticketed guest's lap; children under 3 need a ticket to get a promotional giveaway. For all other events, everyone needs a ticket regardless of age, and some shows set a minimum age, listed on Ticketmaster when you buy. The arena recommends anyone under 18 come with a parent or guardian. Ticketmaster and the arena Box Office are the only authorized sellers. Tickets for all events are non-refundable and non-exchangeable; if a Blues game is canceled, ticket holders get a refund or can exchange for another game, case by case. Have your mobile ticket with you: screenshots and printed PDFs aren't accepted.
Accessible seating: call the Box Office ADA Hotline at 314-622-5420; one companion seat can be bought for each accessible seat. ASL interpreters can be requested at least 2 weeks before the show.
Bags: the arena strongly encourages guests not to bring bags of any kind, and a bag may delay your entry by 30 minutes or more. Backpacks of any type or function, coolers, hard-sided bags, luggage and any bag larger than 16 x 16 inches aren't allowed and can't be stored or checked on site. All bags, including purses and approved medical or childcare bags, go through x-ray screening; clutches up to 6 x 4 x 1.5 inches may get a visual check instead. Arena Management may grant exceptions for medical or childcare needs, subject to screening and approval. Clear bags aren't required.
Security: every guest passes a security check; if the machine alerts, you may be asked to empty your pockets and go through secondary screening. Anyone who declines a search may be denied entry.
Food and drinks: no outside food or drinks. You can bring an empty plastic reusable water bottle up to 2 liters; exceptions are made for families with small children, such as baby bottles with milk or juice. Bottle filling stations and fountains are at Portals 8 and 21 on the Plaza level and Portals 31, 38, 48 and 57 on the Mezzanine. Concessions and shops are cash-free (cards, Google Pay, Apple Pay); reverse ATMs are at Portals 2 and 13, and nearby parking may still need cash.
Not allowed, among other items: noisemakers of any kind (air horns, cowbells, vuvuzelas, Thunderstix), balloons, wrapped gifts, laser pointers, selfie sticks and metal or glass water bottles. Umbrellas are allowed.
Strollers: allowed inside. Umbrella strollers that fold completely can go under your seat; larger strollers are checked at the Guest Experience Center across from Portal 19. Strollers can't be left in walkways, on the concourse or in accessible seating areas.
Getting there: about 6,500 parking spaces sit within 1,800 feet of the arena, including the attached 1,270-car Kiel Center Garage (1515 Clark Ave.), and you can reserve through SpotHero; parking in the Kiel Garage and City Hall Lot can be slow. The attached garage has 24 accessible spaces next to the elevators on every level, presold to Blues season ticket holders and first come, first served for other events. MetroLink stops at Civic Center Station, at 14th and Spruce.
Drop-off: curbside drop-off and pick-up are at the main Atrium entrance at Clark Avenue and 14th Street, and at the Ford Entrance on 14th Street. Police close 14th Street between Market and Clark at door time for events, but let drivers through to drop off or pick up a guest with accessibility needs; everyone else drops off on Market or Clark.
Entrances: the Post Entrance (Gate 1) on the west end, the First Community Entrance (Gate 2) on the south end, the Ford Entrance (Gate 3) on the east end, and the Mezzanine Level entrance (Gate 5) on the fifth level of the attached garage.
Help: the Guest Services Center is on the north side of the Plaza concourse outside Portal 19, for questions, stroller and wheelchair check-in, lost children and lost items; during events you can also call 314-622-5431. If you get separated, find the nearest Guest Experience Ambassador or Safety Ambassador. First aid is behind the Guest Experience Center at Portal 19 and next to the family restroom at Portal 55. Family restrooms are at Portal 19 (Plaza) and Portal 55 (Mezzanine), and breastfeeding pods are at Portal 18 (Plaza) and Portal 55 (Mezzanine); ask any guest service employee how to get in.
Call
314-622-5420Box Office ADA Hotline: accessible seating314-622-5431Guest Experience Center (during events only)314-622-5435Enterprise Center Event Hotline
