Home of the Capitals and Wizards above the Gallery Place Metro, with the KultureCity David Costabile Sensory Room open to all guests at every game and event, and sensory bags with noise canceling headphones and fidget tools at no cost by leaving an ID at Guest Services near Section 102 or 402.
Sensory supports. KultureCity sensory room, sensory bags at no cost.
Hours
An event venue with no daily hours: check your event's page. Doors generally open one hour before the event starts, and may open as early as 90 minutes before; your event's Know Before You Go email has the exact door time. The Box Office, in the Gallery Place Atrium, opens at 2 pm on event days.
“The new “David Costabile Sensory Room” at Capital One Arena provides a dedicated space designed in partnership with KultureCity and by medical professionals for those who may need a quieter and more secure environment.”
“all guests are welcome to use this space for stimulation break at every game and event.”
“Sensory Bags, containing special KCVIP badges, fidget tools, noise canceling headphones and other resources, are available for checkout at Guest Services near Section 102 and Guest Services near Section 402. There is no cost associated, you simply need to check out by leaving an ID.”
The sensory room has bean bags, visual light panels, activity panels, an interactive light that glows in response to motion, bubble walls and a tactile artwork made by an autistic artist. The KultureCity social story calls it a place to step away and decompress for 10 to 15 minutes.
Guest Services, across from Section 102 on the first level and Section 402 on the fourth level, helps with sensory bags and sensory room access, lost children and parents, and stroller and wheelchair storage. Arena team members get continuous training.
At security, the KultureCity social story tells kids they'll give the security guard an iPad, phone or comfort item and get it back right after the metal detector. Tablets are allowed at Capitals, Wizards and Georgetown games; at other events they may not be, based on that event's security rules, so if your kid uses one to communicate, email COA Guest Relations (coaguestrelations@monumentalsports.com) about your event before the day.
To reach the arena during an event without leaving your seat, text MSE, then a space, then your issue and location to 240-262-4357.
The KultureCity David Costabile Sensory Room, open to all guests for a stimulation break at every game and event; for access, go to Section 432 or ask at Guest Services.
Sensory bags with KCVIP badges, fidget tools and noise canceling headphones, at no cost by leaving an ID, at Guest Services near Section 102 and Section 402.
A strict no-bag rule: only wallet-size clutches up to 4 x 6 inches and medical and parenting bags up to 14 x 14 x 6 inches get in, and medical and parenting bags use the entrance at 6th and F Street.
During the event (there might be big screens, bright lights, loud noises or music)not stated
Quieter, in the arena's words
David Costabile Sensory Room (KultureCity), for anyone who may need a quieter and more secure environmentquiet zone
Tickets: the arena has a no exchanges or refunds policy for tickets to all events. Accessible seating can be bought in person at the arena, by calling 202-661-5065, or online through Ticketmaster.
Bags: if your bag is bigger than allowed, you can rent a Binbox storage locker for the event on the 2nd Level of Gallery Place. The arena won't check or store prohibited items. Event organizers may add items to the prohibited list, so check your event's page.
Food and drinks: no outside food or drinks at any game, concert or event, except one empty plastic water bottle per person. If your kid has special dietary restrictions, email Guest Relations at coaguestrelations@monumentalsports.com before your visit. Gifts aren't allowed inside, wrapped or unwrapped.
Also not allowed, among others: balloons, laser pointers, noisemakers such as air horns, sirens, kazoos and whistles (Birdie personal safety alarms are allowed), selfie sticks, video recording, and ski masks or non-medical face coverings. Strollers can go on the concourse but not into the seating bowl; check yours at Guest Services at Section 102 or 402.
Re-entry: during Capitals, Wizards and Georgetown games the arena gives two answers: the F St. entrance once the event begins, or the Gallery Place entrance only to reach the Box Office and Team Store; ask staff before you step out. At concerts there's no re-entry.
Getting there: the Gallery Place/Chinatown Metro stop (Red, Yellow and Green Lines) is closest. The main entrance is on F Street near 7th Street, and Gallery Place has its own entrance for all ticketed guests. Parking is at the Capital One Arena Garage and Gallery Place Parking Garage, with more through SpotHero. Rideshare drop-off and pick-up are at 6th and E, 7th and E, 5th and G, and 8th and G Streets. Street closures nearby may slow you down, so allow extra time.
Help: First Aid stations are at Sections 109 and 409. If you're separated, Guest Services across from Section 102 or 402 helps with lost children and parents. Family restrooms are across from Sections 114, 215 and 400 (at the top of the F Street escalator), and across from Sections 214 and 432. Mamava lactation pods are at the F Street elevator landing across from Sections 200 and 400.
Call
202-661-5065Accessible Seating Specialists: accessible seats240-262-4357Text MSE, a space, your issue and location during an event
