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Getting ready for Chicago's O'Hare and Midway airports.

Chicago's two airports have sensory bags at the information desks, with calming tools such as fidgets, headphones and visual aids, plus point-of-view videos, social stories and sensory maps you can use at home first.

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Sensory supports. Sensory bags at the information desks, plus videos, social stories and sensory maps for both airports.

Hours

Sensory bags at the information desks. Videos, social stories and sensory maps online any time.

Information desks at O'Hare International Airport and Midway International Airport, Chicago

Sensory-friendly travel, in the airports' words

Sensory bags are “available at information desks, these kits include calming tools such as fidgets, headphones, and visual aids to support travelers during their trip.”

Sensory maps are “visual guides of O'Hare and Midway that highlight high- and low-sensory areas, helping travelers plan their routes with comfort in mind.”

  • The videos and social stories are separate for O'Hare and for Midway, so pick the one for the airport you're flying from.
  • The sensory maps show the airport as pictures and cover O'Hare Terminals 2, 3 and 5, and Midway; open the map for your terminal and plan your route through the low-sensory areas.

In their own words: flychicago.com. Checked Sun, Nov 1, 2026. Something changed? Tell us

Four things to know

  1. Sensory bags are at the information desks at both airports.
  2. Each airport has a short point-of-view video of different stages of the trip, and a social story from arriving at the terminal to boarding the plane.
  3. Sensory maps cover O'Hare Terminals 2, 3 and 5, and Midway.
  4. Both airports take part in the Hidden Disabilities Sunflower program.

Visual schedule

Chicago Airport Day

  • Drive to the airport
  • Get a sensory bag
  • Go through security
  • Walk to the gate
  • Use the fidgets
  • Wait at the gate
  • Get on the airplane
  • All done
Make it yours →

Ask before you go

  • whether there's a sensory room at either airport
  • whether the information desks are before or after security
  • whether you return the sensory bag or keep it
  • whether every bag has the same tools
  • where to pick up a Sunflower lanyard
Call 773-894-3728
More about Chicago O'Hare (ORD) and Midway (MDW) International Airports, sensory-friendly resources
  • O'Hare's ADA Coordinator: 773-894-3728 or ORD_ADAcoordinator@cityofchicago.org, Monday to Friday, 9 am to 5 pm Central.
  • TSA Cares can arrange help at security if you call 72 hours ahead; see the TSA Cares page.

Source: flychicago.com