Getting ready forDisney with Disability Access Service (DAS).
DAS is Disney's service for guests who, because of a developmental disability like autism, can't wait in a regular line for a long time. If your kid is approved for DAS, you request a return time in the app and spend the wait somewhere else. Ask for DAS by video chat up to 60 days ahead; Disneyland also has an in-person kiosk.
Sensory supports. Works much the same at both Disney resorts, but DAS from one isn't valid at the other.
Hours
Video chat to register: 7 am to 8 pm Eastern for Walt Disney World, 8 am to 8 pm Pacific for Disneyland.
Walt Disney World Resort (Florida) and Disneyland Resort (California) theme parks. DAS works only at the resort where you registered.
Who it's for, in Disney's words
“to accommodate those Guests who, due to a developmental disability such as autism or similar, are unable to wait in a conventional queue for an extended period of time.”
“DAS doesn't provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait.”
“They can also take a rest in a break area, get something to eat or go shopping.”
At Walt Disney World, registration is by video chat only, including same-day video chat. Disneyland also has an in-person Accessibility Services Kiosk.
Return times stay good until the park or ride closes, so you don't have to be there at an exact minute. You can hold one DAS return time at a time and ask for the next one 10 minutes after you use it.
Ask for DAS by live video chat up to 60 days ahead (Disneyland also has an in-person kiosk); your kid must be on the call, and a grown-up 18 or older does the asking.
DAS covers your kid plus up to 3 others, 4 people in all.
It lasts as long as your ticket, up to 1 year, and only at the resort where you registered.
More about Disney Disability Access Service (Walt Disney World and Disneyland)
You need a Disney account, park admission linked for everyone in your party, and a device with a working camera and microphone. The chat is in English only. Disneyland's chat offers an American Sign Language interpreter.
Request return times in the My Disney Experience app (Walt Disney World) or the Disneyland app. Without a phone, go to Guest Relations; Disneyland also has the Accessibility Services Kiosk.
Anyone in your party can get the return time, but your kid has to be there and ride when you use it.
You can hold one DAS return time and one virtual queue boarding group at the same time.
Disney says guests found to have made untrue statements while registering are permanently banned from both resorts.
