Home of the Phoenix Suns and Mercury in downtown Phoenix, with a sensory room just inside the main north entrance, sensory bags at the Guest Services Office that can include ear protection and weighted lap pads, and KultureCity sensory-inclusive certification.
The arena opens for games and events. Door times change by event: check your event page or call 602-379-2000. On event days the ticket office opens at 3 pm on weekdays and 3 hours before the start on weekends.
“Mortgage Matchup Center is a proud partner of Kulture City and is a certified sensory-inclusive venue.”
“Our sensory room is located in the Guest Services Office in the Pavilion, just inside our main north entrance and is available for anyone to use during games or events.”
“Sensory bags are available to checkout from the Guest Services Office for use during events and can include ear protection, fidget toys, emotional cue cards, weighted lap pads, and strobe glasses.”
Need help from your seat? Text ASSIST to 602-379-7668, or call Guest Services at 602-379-2060.
The arena suggests picking a meeting spot outside in case you get separated, and wearing something bright that's easy to spot. Lost children are taken to the Guest Services Office.
If stairs are hard, row 20 in the 100 level and row 2 in the 200 level don't need any stairs. For accessible seats, call the ticket office at 602-379-7800.
Sensory room, Guest Services Office in the Pavilion, just inside the main north entrancequiet zone
Kids 36 months and older need their own ticket; younger kids can come in without one if they stay on a grown-up's lap. Some events need a ticket for every age. Tickets are mobile only, in the Ticketmaster app or the Official Suns-Mercury-Arena app.
Bags: small clutches and crossbody bags are allowed; standard backpacks are not. Diaper bags that look like backpacks are allowed if they're 14 x 14 x 6 inches or smaller. Some concerts have different rules: email feedback@phxses.com to ask.
No bags or a clutch smaller than 4 x 6 inches? Use the Evolv express entry lanes, the quickest way in.
Outside food and drinks aren't allowed. At Suns and Mercury games, each guest may bring one sealed plastic water bottle. Baby bottles and formula are allowed. The arena is cashless; a reverse ATM near the Ticket Office and Section 218 turns cash into a prepaid card.
Strollers are checked at the Guest Services Office, and you get a claim tag.
Your game or event ticket includes light rail fare (not the bus). Drop-off and pickup are on 3rd St. just south of Jefferson at the green curb.
The arena has more than 700 on-site parking spaces, including parking for guests with disabilities. Rates change by event: call the Parking Office at 602-379-2003 or buy ahead through ParkWhiz. Parking doesn't include in-and-out.
First Aid is on the Main Concourse across from Section 116. Family restrooms on the 100 level are at 105, 111 and 117, and on the 200 level at 210, 211 and 222. The Pavilion family restroom has an adult-sized changing station.
Closed captions run at every Suns and Mercury game, on the ribbon display and in the team app. Tablets for captions are at the Guest Services Office.
