A big concert and event arena in Glendale's Westgate Entertainment District, with a Sensory Room at Section 106, sensory bags with noise canceling headphones to borrow at Section 115, and KultureCity sensory inclusive certification.
Open for events only. Parking lots open one hour before doors, and the Box Office (between Gate 4 and Gate 5) opens 3 hours before showtime. Door times change by event, so check your event page.
“Desert Diamond Arena is Sensory Inclusive Certified through KultureCity, providing an all-inclusive experience for all guests, including those with sensory needs.”
“Sensory bags containing KCVIP badges, fidget tools, noise canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Guest Services Booth located at Section 115.”
“Desert Diamond Arena also has a Sensory Room for guests to relax in located at Section 106. The room contains bean bag chairs, a calming bubble wall, sensory tools and more.”
Need help from your seat? Text your concern and your location to (623) 400-2515. When there is no event, call Guest Services at (623) 249-2603, generally weekdays 8 am to 5 pm. For help right away, find a staff member.
Children who get separated are walked by staff to the nearest Guest Services Booth, at Section 115 or 226. Pick up a Child Locator Wristband at Section 115 when you arrive.
First Aid on Level 1 is across from Section 106, the same section as the Sensory Room.
Everyone 2 and up needs a ticket. Under 2 on a lap doesn't, but shows for kids can have their own rules, so check the event page.
Bags must be 12 x 12 x 6 inches or smaller. Parenting bags are allowed at every gate when a child is with you, with sippy cups, baby formula and sealed water bottles up to 17 ounces. Medical bags are allowed at any size. The arena also offers diapers in sizes 0 to 5 and baby wipes.
Strollers are only for getting in. Check them at the Guest Services Booth at Section 115 and pick them up with your claim check. Strollers and wheelchairs can't go on the escalators; elevators are near Gates 1, 3, 5 and 7.
Each guest can bring one sealed water bottle up to 17 ounces, not frozen, and refill it at the drinking fountains. No other outside food or drinks. There are gluten-free, vegetarian, vegan and keto options. The arena is cashless.
Security can include an electronic scanner, a metal detector or a wand. Guests with implanted medical devices or other safety concerns can ask security for a different kind of screening.
Parking is card only. Accessible parking is first come, first served in Lots G, J and Garage, with a disability placard or plate and a pre-bought permit or day-of fee. Rideshare drop-off is near the AMC Westgate movie theater, a short walk to Gate 4.
Family restrooms are in the northeast and southwest corners. A Universal Changing Table is in the family restroom near Section 109 on Level 1, near Gate 1. Every restroom has a changing table for children. Nursing rooms are at Sections 104 and 226.
Assistive listening devices that amplify the announcer, and AM/FM radios with bone conduction headphones, are at the Guest Services Booth near Section 115.
