Home of the Atlanta Falcons and Atlanta United, with a KultureCity sensory room (first come, first served, in 15-minute blocks) and complimentary sensory kits with noise-reducing headphones at Guest Services Centers, in exchange for a valid government-issued ID.
Sensory supports. Sensory room and sensory kits at Guest Services.
Hours
No daily public hours: the stadium opens for events. Gates open 90 minutes before the start of all Atlanta Falcons games and Atlanta United matches; for other events, gate times vary (check the event's page and the "Know Before You Go" email sent in the days before). The Box Office, near Gate 1 off Northside Drive, is closed on non-event days; on event days it is open for ticket resolution only, with hours that vary by event.
“In partnership with KultureCity, Mercedes-Benz Stadium has a specially curated room to provide a safe, comfortable environment for guests who may become overstimulated during an event. The Sensory Room is available on a first-come, first-served basis in 15-minute increments. Please visit a Guest Services Center for more information.”
“Sensory kits with noise-reducing headphones and other sensory items are available at Guest Services Centers throughout the stadium. Sensory kits are complimentary to lease with the exchange of a valid government-issued ID.”
The stadium gives two lists of Guest Services Centers: Gate 1, Gate 2 and near Sections 116, 201, 244 and 301, or those plus Sections 217 and 333. They help with sensory bags, sensory room use, the Mother's room and more.
On event days, you can text 470-444-0234 with a short description of the help you need. On non-event days, the stadium asks you to use the contact form on its website, and a Guest Experience representative will reach out.
The Tag-A-Kid program gives you a wristband to fill in with your kid's name, your information and your seat location; ask at any Guest Service Center. A lost person is brought to the Main Guest Service Center at Section 116, or you can call the Security Hotline at (470) 341-5020.
A KultureCity sensory room for guests who may become overstimulated, first come, first served in 15-minute increments; ask at a Guest Services Center.
Complimentary sensory kits with noise-reducing headphones and other sensory items at Guest Services Centers, in exchange for a valid government-issued ID.
Clear bags only, no bigger than 12 x 6 x 12 inches, diaper bags included, plus a small non-clear bag up to 4.5 x 6.5 inches; exceptions only for medically necessary items after inspection.
Sensory Room (KultureCity), first come, first served in 15-minute blocks; ask at a Guest Services Centerquiet zone
Tickets: a mobile ticket is required for entry. Single event tickets are sold through Ticketmaster, and Ticketmaster fees apply whether you buy online or at the Box Office. For Atlanta Falcons and Atlanta United events, children less than 33 inches tall get in free if they sit in a guardian's lap; for other events the policy may vary, and tickets will be required for all fans. The stadium won't replace or refund invalid tickets bought through a secondary ticket provider.
Bags: clear plastic, vinyl or PVC bags no bigger than 12 x 6 x 12 inches (clear backpacks, fanny packs and cinch bags that fit are fine), a one-gallon clear plastic freezer bag, and a small non-clear bag up to 4.5 x 6.5 inches. Diaper bags must be clear and meet the same rule, and are searched. Exceptions are made only for medically necessary items after inspection by security; ask for help at the gate. For a fee, The Mobile Locker Company stores bags that don't meet the rules at Gate 1 (Northside Drive sidewalk, near the Gate 1 Box Office) and Gate 2 (outside Gate 2), for most major events from 2 hours before the start until 1.5 hours after; pick up your items the same day.
Food and drinks: outside food and drinks aren't allowed, including food bought just outside the stadium. The only exceptions: parents with small children may bring plastic bottles of non-frozen formula or milk and small snacks (in a clear bag that meets the bag rule), medically necessary food inspected and approved by security at the gates, and one factory-sealed, non-frozen 500 mL (16.9 oz) bottle of water per fan. The stadium takes card and mobile payment only; cash-to-card kiosks are outside Sections 101 and 122.
Also not allowed, among others: musical instruments and any noise making devices (air horns, cowbells, whistles), lights, inflated balls, chairs and booster seats, and laptops. Tablets such as iPads are allowed if they are smaller than 12 x 12 x 6 inches and can be turned on at security if asked. Continuous standing is allowed only in the 100-level seating bowl during Atlanta United matches.
Strollers and car seats are allowed inside but not in the seating areas; check them at the Guest Service location at Section 116. You can't leave and come back in on the same ticket.
Getting there: buy parking ahead in the Falcons, Atlanta United or Mercedes-Benz Stadium apps or at parking.mercedesbenzstadium.com; the stadium recommends the Waze app for event day routes. ADA parking is sold first come, first served, and every deck and lot has ADA spaces. For most major events, a complimentary ADA shuttle runs from the Blue Lot and Yellow Lot to the Vine City MARTA station, closest to Gate 1 (hours may vary by event). Gate 1 is off Northside Drive, across from the Vine City MARTA Station. ADA drop-off and pick-up: Northside Drive in front of The Home Depot Backyard, or Andrew Young International Boulevard Northwest in front of the Georgia International Plaza or the Red Parking Deck.
Restrooms: all restrooms are ADA accessible and nearly all have a baby-changing table. All-Inclusive Restrooms are at Sections 102, 117, 121, 133, 203, 215, 246, 310 and 313. Breastfeeding or Pumping Parents Rooms are at Section 116 and Section 219, and Mamava lactation suites are near Section 132 and near Section 333.
Help: for medical help, tell any nearby stadium Team Member or Security Personnel, call the Stadium Operations Center at (470) 341-5020, or text (470) 444-0234 with your location. First Aid is on the 100 Concourse at Section 133, the 200 Concourse at Section 243 and the 300 Concourse at Section 345. Guest Services: (470) 341-5000.
Call
470-444-0234Text for help on event days (with your location)470-341-5000Guest Services470-341-5020Stadium Operations Center and Security Hotline (feeling ill, lost person)
