Home of the Atlanta Hawks in downtown Atlanta, with a Sensory Room, and sensory bags with noise-canceling headphones and fidget toys plus weighted lap pads on request, at no cost by leaving an ID at the Guest Services Center inside Gate 1.
Sensory supports. Sensory Room, sensory bags and lap pads at Gate 1.
Hours
No daily public hours: the arena opens for events. Gates generally open 60 minutes before the event starts, which can change with the type of event; each event page lists its door time. For Hawks games, gates open 60 minutes before tip-off (75 minutes for Hawks Members). The Box Office, next to Gate 2 on Centennial Olympic Park Drive, is open on event days only, from one hour before the event's door time.
“If you are attending a game or event at State Farm Arena, please reach out to any of our Guest Experience team members (SMILE Makers) with any questions regarding our sensory inclusion initiatives, or our Sensory Room. If you have any questions prior to coming to the Arena, please contact us at 404-878-3000.”
“Sensory bags containing special KCVIP badges, fidget toys, noise-canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Guest Services Center located inside of Gate 1.”
“Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Services Center located inside of Gate 1.”
The Sensory Room is on the 100 Level inside Gate 1, next to the Guest Service Center and the Mother's Room.
To arrange help before your visit, contact Guest Services at Guest.Engagement@hawks.com or 404-878-3000. During an event, ask the closest State Farm Arena team member.
There are three Guest Service locations: inside Gate 1 (the Main Guest Service Center), inside Gate 5, and across from Section 211 on the 200 Level. The sensory bags and lap pads are at the Gate 1 center.
A Sensory Room on the 100 Level, inside Gate 1 next to the Guest Service Center; any Guest Experience team member (SMILE Maker) can answer questions about it.
Sensory bags with noise-canceling headphones, fidget toys and KCVIP badges, and weighted lap pads on request, at no cost by leaving an ID at the Guest Services Center inside Gate 1.
Bags must be 14 x 14 x 6 inches or smaller. Hard-sided bags of any size aren't allowed, and neither are backpacks, except single-compartment drawstring bags and backpack-style purses or diaper bags that meet that size; medical bags and diaper bags with a child are exempt from the size rule but are searched.
Sensory Room, 100 Level, inside Gate 1 next to the Guest Service Centerquiet zone
Tickets: buy online through Ticketmaster or at the Box Office on event day; online and Box Office purchases carry the same service fees. Children under 2 don't need a ticket if they sit on a parent's or guardian's lap; everyone 2 and up needs one. All Ticketmaster ticket sales are final: event organizers set refund rules and allow refunds only in limited circumstances, and Ticketmaster emails you if an event is postponed or rescheduled. If an event is canceled, no action is needed: refunds go back to the original payment method as soon as funds come in from the event organizer, and should appear within 30 business days. Box Office: (404) 878-3000.
Bags: single-compartment drawstring bags, purses and fashion backpacks smaller than 14 x 14 x 6 inches are allowed, and purses and diaper bags that look like backpacks are allowed if they meet that size. Bags larger than that (briefcases, purses, luggage) and backpacks and hard-sided bags of any size aren't. Medical bags and diaper bags with a child are exempt from the size rule but are searched. Bag policies can change by event, so check your event's page. For a fee, you can check a bag that doesn't fit the rules at the Bag Valet by Gate 2 off Centennial Olympic Park Dr. It opens 90 minutes or two hours before the event starts and closes one hour after the event ends; items must be picked up the same day.
Food and drinks: outside food and drinks aren't allowed; leave them in the car or throw them away at the security checkpoint. The only exceptions are plastic bottles of formula or milk brought by parents with small children, and approved medically necessary snacks (call (404) 878-3000 for approval). Reusable water bottles aren't allowed. The arena is cashless: card payment is required at all ticket, food and drink and retail locations.
Also not allowed, among others: whistles, air horns, electric noise makers and vuvuzelas, laptops (unless approved before the event), beach balls, selfie sticks, and selfie lights such as ring lights. iPads and similar tablets are allowed at Hawks games but not at other events, including concerts and shows. Costumes and masks are allowed event by event; face paint can't cover the whole face. Smoking and vaping aren't allowed.
Strollers are welcome inside the arena but must be checked at the Guest Service Center inside Gate 1. Re-entry isn't allowed: once you leave, you can't come back in.
Getting there: arena parking is at State Farm Drive (1 State Farm Dr.), the Diamond Deck (100 Lower Andrew Young International Dr.), the Ruby Lot (199 Alabama St. SW), the Sapphire Deck (127 Centennial Olympic Park Dr. NW) and The CTR Garage (103 Centennial Olympic Park Dr. NW); the arena suggests reserving ahead through ParkMobile. Accessible parking is in all the arena's parking decks, first come, first served (questions: SFA.Parking@hawks.com). By MARTA, take the train to the SEC District Station (also named the GWCC stop), steps from the entrance.
Restrooms: family restrooms are inside Gate 3, inside Gate 6, on the 100 Level outside the Section 106-107 entrance, and on the 200 Level outside the Section 220 and Section 227 entrances. Baby changing stations are in some public restrooms and all family restrooms on the 100 and 200 concourses. The CareSource Mother's/Nursing Room is inside Gate 1, next to the Guest Service Center.
Help: if someone needs medical help, tell the closest staff member or text (404) 878-3030 with your message. First Aid is inside Gate 1 (across from the Section 121 entrance or next to the Guest Service Center) and on the 200 Level (across from Section 221 or Section 220/221). If someone in your group gets lost, tell a staff member or go to the nearest Guest Service Center, which is the meeting place for lost guests.
Call
404-878-3000Guest Services (help before an event, medically necessary snack approval)404-878-3030Text for medical help during an event
