Home of the Phillies in South Philadelphia, with the Sensory Activation Vehicle (S.A.V.) at the First Base Plaza for one family at a time, and KultureCity sensory bags with headphones, fidget toys and cue cards at Guest Services.
Open for Phillies home games; the 2027 home opener is Thursday, April 1 2027, against the Washington Nationals. Regular season gates: Monday to Friday, the Third Base Gate and Left Field Gate partly open 2 hours before first pitch; Saturday and Sunday, 2 1/2 hours before. The remaining gates and the entire ballpark open 90 minutes before first pitch. Times are subject to change. Guest Services is open from the time the gates open until 15 minutes after the game ends.
One Citizens Bank Way, Philadelphia, PA 19148-5249
“Located at the First Base Plaza, this dedicated space is for individuals with sensory processing sensitivities who may need a quieter and more secure environment while attending games at the ballpark.”
“The space can be used by one family/group/individual at a time when they need to step away to decompress, enabling families to take a quick break if needed before going back to enjoying the ballgame.”
“Designed to help sensory needs in both adults and children, the sensory bags are filled with items that can help lessen sensory overload and include headphones and various fidget toys, along with visual feeling and ‘I need’ cue cards.”
Inside the S.A.V. is a sensory room with Yogibo bean bags, Nanoleaf light panels, activity panels and bubble walls. Each sensory bag also has a lanyard with a QR code for KultureCity's social stories for visiting the ballpark, and fans also have access to a weighted laptop that can be drawn on with a water pen.
The Phillie Phanatic traditionally performs on the field at the end of the 5th inning and on the Phillies dugout in the bottom of the 7th.
Kids' spots: The Yard in Ashburn Alley (right field), with a Wiffle ball field, climbing wall and ice cream bar, and the King Swings Playground at the First Base Gate, new for 2026.
Game times can change up to 10 days before a game for TV; tickets are honored on the listed date, with no refunds or exchanges.
Home run show, right-center field (thousands of LED lights and a giant, swinging Liberty Bell when the Phillies homer)not stated
Quieter, in the Phillies' words
Sensory Activation Vehicle (S.A.V.), First Base Plaza, one family at a timequiet zone
Children two and under can come in without a ticket but sit on an adult's lap; age three and up need a ticket. Tickets are in the MLB Ballpark app; questions go to Ticket Services at 215-463-1000.
Personal care attendants: a complimentary ticket for an attendant whose help is reasonably necessary for a ticketed guest with a disability. Email tickets@phillies.com with a copy of the attendant's photo ID, as early as possible; the Phillies may ask for reasonable documentation. Attendants may not get some giveaways or prizes.
Bags: non-clear bags, including backpacks and drawstring bags, aren't allowed. Clutch purses and fanny packs up to 5 x 7 inches, clear bags up to 12 x 6 x 12 inches, medical bags and diaper bags are permitted, and all bags are inspected. (The Access Guide words the limit as no bags or backpacks bigger than 16 x 16 x 8 inches; the clear bag rule is the stricter one.) Lockers at the First Base Gate, the West Suite and Club Entrance and the Left Field Gate cost $10, cashless.
Food and drinks: the Access Guide says there are no restrictions on bringing food in other than MLB's bag size. Glass bottles, cans, coolers of any kind and open containers aren't allowed; unopened non-alcoholic plastic bottles, baby bottles and single-serve soft-sided juice containers are allowed after inspection. Concessions include gluten-free food and are cashless.
Strollers: fold-up strollers go under your seat during the game. Not allowed: noisemakers, balloons and beach balls, laser pointers and laptops. Personal radios with headphones are allowed. If you'd rather not walk through the metal detector, tell a supervisor; fans who are not comfortable with metal detectors get a pat-down instead.
Parking is cashless; tailgating lots open 5 hours before the scheduled start and other lots 3 hours before, and parking passes are in the MLB Ballpark app. Handicapped parking surrounds the ballpark (placard or plates needed). The Broad Street Line to NRG Station (Broad and Pattison) is about a 7 minute walk; SEPTA: 215-580-7800.
Everyone enters on the Main Concourse at street level. Wheelchair service to your section can be requested at any gate, with staff for the trip back after the game. The scoreboard has a closed captioning screen, and the transcript is in the MLB Ballpark app.
First aid, staffed with medical personnel, is on the Main Concourse behind Section 105 and the Terrace Level behind Section 318. Family restrooms on the Main Concourse are behind Sections 106, 112 and 137; all restrooms have changing tables, and an adult changing table is in the restroom by the West Suite and Club Entrance. The Cavity Busters Mother's Lounge for nursing is behind Section 125.
Lost children are taken to Guest Services. For help during a game, call the Guest Services Hotline at 215-218-5440, or text PHILLIES, a space, then the issue and location to 69050 (message and data rates may apply).
