Home of the Flyers and 76ers in South Philadelphia, with the Kidology Sensory Room on the Suite Level at all sporting events and select family shows and concerts, and sensory bags for any fan who needs help with sensory overload.
Open for events. Door times are listed on each event's own page. The Guest Services Desks are staffed from the time the doors open until the event ends. The Box Office (north side of the building, next to the VIP Entrance) is open only on event days, opening three hours before the event start time; hours may vary.
“The Kidology Sensory Room, located on the Suite Level, is open to any fan that needs sensory relief.”
“The Sensory Room will be open for all sporting events at the Xfinity Mobile Arena, as well as select family shows and concerts.”
“In addition, sensory bags will be made available for any fan that needs help lessening sensory overload.”
The main concourse Guest Services Desk is listed behind Section 121, 122 or 124, on the Broad Street side; the other desk is on the Mezzanine Level at Section 214. For any need the arena's guide doesn't cover, it points you to its contact form or a Guest Services Desk.
The arena warns that flashing lights and loud noise may cause discomfort or seizures in people with photosensitive epilepsy or other sensory sensitivities.
The arena is cashless, including parking, food and the Box Office. Reverse ATMs outside Sections 122 and 214 and inside the Box Office load cash onto a prepaid debit card.
Games, concerts and family shows (lighting and sound effects; flashing lights and loud noise)not stated
Quieter, in the arena's words
Kidology Sensory Room, Suite Levelquiet zone
Tickets are priced per event. All ticket sales are final, with no refunds or exchanges, and facility and order fees apply at the Box Office too. Children two and under don't need a ticket for most events but sit on the lap of a paying customer; the arena strongly recommends an adult with anyone under 15, and this age rule can change with the event.
Personal care attendants: a complimentary Standard Admission ticket for a government-funded or paid attendant whose attendance is required for a ticketed patron with severe disabilities. Ask when you buy your ticket: for the 76ers, 215-339-7600, 215-339-7676 or 76ersservice@sixers.com; for Flyers games, concerts and family shows, the arena's contact form. You and the attendant pick up the tickets together at the Box Office. Depending on the event and seat, the attendant gets a seat or a nearby standing spot, which may or may not be in view of the event.
Bags: hand clutches, wristlets and small purses up to 4.5 x 6.5 inches. Bags bigger than that and smaller than 14 x 14 x 6 inches are X-rayed at the Broad Street Entrance, the 11th Street entrance and the Premium Access Entrance (for Flyers and Sixers games). Backpacks, suitcases and large multicompartment bags are restricted. Medical equipment bags and parental bags smaller than 14 x 14 x 6 inches are allowed after X-ray screening. Rules can change for family shows and concerts depending on tour policy. Lockers on the 11th Street side cost $5 to $15, credit card only, and are limited.
Food: outside food and drinks, including water, aren't allowed, except baby food and medically necessary items. Empty plastic refillable water bottles are allowed; filling stations are at Sections 105 and 110. Coolers, hydration packs and cans aren't allowed.
Strollers: the arena encourages you not to bring one. Strollers can't go in the seating sections but are allowed in suites; you can check one at a Guest Services Desk (listed behind Section 122, and on the security page behind Section 101).
Not allowed inside: noisemaking devices such as whistles, air horns and vuvuzelas, plus balloons, beach balls, laser pointers and handheld electric fans. Attire that conceals identity has to come off at entry, with exceptions for medical and religious purposes after inspection. If the metal detector alarms, a second screening may slow entry.
Parking: you can book ahead on SpotHero, with rates up to 50% off drive-up; lots don't take cash. Accessible parking with the right hang tag or plate is on the Broad Street, D Lot, 11th Street and Terminal Avenue sides; any parking attendant can direct you. You can drop passengers at any building entrance. The Broad Street Line to NRG Station is the arena's recommended route; Lyft pickups are in Lot D.
Family restrooms are near Sections 116 and 219, with two more on the Club Level. A private unisex restroom on the Broad Street side behind the Guest Services Desk is opened on request at the desk. Public elevators are in the VIP Lobby on the Broad Street side and near Sections 109 and 110 on the 11th Street side.
During an event, text 582-224-9XMA for help (for example a medical issue or security). Assistive listening devices are free to borrow at Guest Services with a photo ID as deposit, and mobile captioning is offered for certain events, including Flyers games. Main phone: (215) 336-3600.
