Tacoma's big arena for concerts and family shows like Monster Jam, with a Sensory Room on the concourse near sections 102/103 and KultureCity sensory bags with noise-canceling headphones and fidget tools to borrow from Guest Services for a photo ID deposit.
An event venue with no daily hours: check your event's page for start times. Doors for most arena events open 90 minutes before the event starts, subject to change. The Heritage Bank Box Office, on the D Street side of the building, is open Monday to Friday, 10 am to 5 pm. It is generally closed on major holidays unless an event is taking place, including Thanksgiving Day and the day after, Christmas Day, New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day and Veterans Day; call 253.272.3663 for holiday hours.
“Located on the concourse level near sections 102/103, the sensory room is designed to provide a calm space to help guests manage sensory overload during events.”
“Please note that children must be accompanied by an adult while using the sensory room. For access to the sensory room, please see the nearest Guest Services staff member or visit the Guest Services Kiosk, usually located on the concourse near sections 110/211.”
“KultureCity Sensory Bags are available to borrow from Guest Services. These kits include helpful items like fidget tools and noise-canceling headphones to make your visit more comfortable.”
“A valid, government-issued photo ID is required as a deposit.”
The Tacoma Dome is a KultureCity Certified Sensory Inclusive Venue, and its staff has completed KultureCity Sensory Inclusion 101. The sensory bags also hold KultureCity VIP badges, and there's no cost to borrow one.
The Guest Services Kiosk is on the concourse near Sections 110/211 for most major events; at trade or consumer shows it is usually on the arena floor in the NW corner or in the Exhibition Hall lobby. KultureCity's social story says staff wear a blue polo with the venue logo.
Laptops, tablets and iPads are on the Dome's list of items not allowed, but KultureCity's social story for the Dome says a guest entering with a sensory device should use the Accessible Entrance on Lower A, and that kids hand an iPad, phone or comfort item to the guard and get it back after the metal detector. If your kid uses a tablet to communicate, email info@tacomadome.org or call 253.272.3663 before your event; the Dome asks guests who need ADA or medical accommodations to contact Guest Services ahead of time.
The Dome's primary accessible entrance is the Lower NW Door, though accessible entrance locations may vary with each event's setup; your event's page has entrance details.
A Sensory Room on the concourse level near sections 102/103, a calm space for guests managing sensory overload; ask the nearest Guest Services staff member or the Guest Services Kiosk for access, and children must be with an adult.
KultureCity sensory bags with fidget tools and noise-canceling headphones, borrowed from Guest Services with a valid government-issued photo ID as a deposit.
Metal detectors at every entry door, a clear bag rule, and no re-entry for most events.
The whole arena during events (KultureCity's social story calls the Tacoma Dome a headphone zone, with loud cheering and applause)not stated
Monster Jam (the Dome says to expect a loud event and that ear protection, especially for younger kids, is advisable; the building may also get cold)not stated
Concerts (the Dome mentions their high volume levels)not stated
Quieter, in the Dome's words
Sensory Room, concourse level near sections 102/103 (access through Guest Services)quiet zone
Tickets: all ticket sales are final, with no refunds or exchanges. Every ticket has a facility fee, and other service or convenience fees may apply online. The Box Office takes Visa, MasterCard, Discover, American Express and cash. Admission for children varies by event; generally children two and under are free if they sit on an adult's lap, so check with the Box Office for your event before you buy.
Accessible seating is sold on Ticketmaster.com with the "Show Accessible Tickets" filter or in person at the Box Office; phone sales aren't available, but you can call 253.272.3663 with questions.
Bags: only clear plastic, vinyl or PVC bags up to 12 x 6 x 12 inches, small clutches up to 4.5 x 6.5 inches, and one-gallon plastic storage bags. Tinted, glitter and mesh bags aren't allowed, and you can't put smaller non-clear bags inside your clear bag. Backpacks aren't allowed; clear diaper bags that fit the size limits are. Medical devices too large or bulky for the size limits are an exception, and guests who need ADA or medical accommodations are encouraged to contact Guest Services ahead of time. A very limited number of lockers outside the Dome rent for $10 (card only) at most major events. The clear bag rule doesn't apply to consumer or trade shows.
Security: metal detectors at all entry doors; if you can't go through one, you'll get a pat-down search, and anyone who declines a search is denied entry. All bags can be searched.
Food and drinks: no outside food or drinks at any time, with possible exceptions for baby formula, baby bottles, baby food, medication or other health-related needs; email info@tacomadome.org with questions. Empty plastic water bottles up to 64 oz are allowed. Prescription medications are allowed if the name matches a valid ID; non-prescription medications need no ID. Seat cushions and booster seats are welcome if they have no pockets or storage compartments.
Inside the Dome it's cashless (cards and mobile pay); cash-to-card kiosks with no fee are on the concourse near Section 109 and on the floor level in the NW corner. The Box Office still takes cash.
Not allowed, among other items: laptops, tablets and iPads; bullhorns, airhorns and other noisemakers; balloons, beach balls and other inflatables; laser pointers; masks that cover the eyes; stickers; markers and pens; and large umbrellas. Event promoters may restrict more items.
Re-entry: prohibited for most events. Some, such as high school sports and trade shows, allow it; confirm with a ticket taker or Guest Services before you leave the building.
Monster Jam: the Dome warns that the building may get cold, so dress in layers, and that it is a loud event; ear protection is sold at concession stands and on the concourse.
Getting there: parking runs $15 to $60 per vehicle, depending on the event, and you pay by phone (scan the QR code on nearby signs, text, or the Premium Parking app). Lots are first-come, first-served, and Preferred Lot F may offer pre-paid parking for some events. Accessible parking is in Lots D and K, first-come, with a valid placard or plate, at standard rates. Parking is limited and sells out for large events; the Tacoma Dome Station nearby is served by Sound Transit, Pierce Transit and Intercity Transit. Rideshare drop-off and pick-up are on Brotman Way and Wiley Ave. The Dome advises against I-5 Exit 133.
Help: for medical help, find the nearest Guest Services representative; Emergency Medical Technicians are on site for most events. Family restrooms are on the north side of the main concourse near Section 102/202 (with an adult changing table) and on the floor level behind Sections 109 to 113; every restroom has a baby changing station. The Nursing Parents Room is on the floor level behind sections 109 to 113; ask Guest Services for access. Lost and found: the 24-hour Security Office, 253.593.7652.
Call
253.272.3663Tacoma Dome: questions, accommodation requests, holiday Box Office hours253.593.7652Lost and found (24 Hour Security Office)
