Home of the Dallas Mavericks and Dallas Stars, with the Willie and Elsa Wu sensory room on the Terrace Level, KultureCity sensory bags with noise canceling headphones and weighted lap pads at Guest Relations, and DART light rail to Victory Station.
Open for games and events. Doors usually open 90 minutes before Mavericks and Stars games, and one hour to one and a half hours before concerts and other events unless noted; check your event page. Guest Relations is open one hour before and one hour after every event.
“The Willie and Elsa Wu sensory room is located on Terrace Level across from section 330/331 and will be open for all events taking place at American Airlines Center.”
“Sensory bags, equipped with noise canceling headphones (provided by Puro Sound Labs), fidget tools, verbal cue cards (produced in conjunction with Boardmaker) and weighted lap pads have been available to all guests at Guest Relations outside Section 104 who may feel overwhelmed by the environment.”
“every year, staff are trained by leading medical professionals on how to recognize those guests and fans with sensory needs and how to handle a sensory overload situation.”
The sensory room has adjustable lighting, calming visuals and comfortable seating, with sensory tools like bubble walls, Yogibo bean bags and tactile objects. It's designed to be fully accessible, including for wheelchairs.
Before an event, the free KultureCity App shows the arena's sensory features and where to find them.
Lost children are taken to Guest Relations by Section 104. You can register your child with Guest Relations before the event starts for a wristband with your contact information.
Willie and Elsa Wu sensory room, Terrace Level across from section 330/331quiet zone
At sporting events and most concerts, children under 24 months don't need a ticket but must sit on an adult's lap. From their second birthday, kids need a ticket and their own seat. Some shows, especially ones for children, have a different age policy. Tickets are digital through Ticketmaster; screenshots aren't accepted.
Bags: a wristlet, wallet or clutch up to 4.5 x 6.5 inches works at every entrance. Purses up to 14 x 6 x 14 inches (no backpacks or large totes) go through X-ray at the North, East, West or South doors. Medical and diaper bags with a small child, under 14 x 6 x 14 inches, are allowed at all entrances after inspection. Only a small wristlet, wallet or clutch is allowed at the Chase entrance, and there's no place to check oversized bags.
Noisemakers of any type, including air horns, drums and whistles, aren't allowed. Guests with dietary needs for medical or religious reasons can check the Concessions page or contact Guest Services about food options.
Guest Relations is on the Plaza Concourse across from Section 104 and the Terrace Level across from Section 326. During event hours, call Guest Services at 214-665-4535. Staff check strollers at Guest Relations until the event is over, and strollers aren't allowed on escalators.
First Aid is on the Plaza Concourse near Section 111 and the Terrace Concourse near Section 313. A nursing room with a locking door is across from the Modelo Gold Lion Bar & Grill on the Plaza Level, and family restrooms are on every level.
DART Green and Orange lines stop at Victory Station; Red and Blue line riders can transfer at West End Station. Drop-off and pick-up is at PNC Plaza.
Parking: the Lexus Garage opens at noon on event days and other lots open two hours before the event; there's no overnight parking or in and out. Lot F, at 2721 North Houston Street across from the North entrance, is ADA parking only: 105 spaces, first come, first served, pay by credit card on arrival, with a disabled placard or plate. The Lexus Garage also has accessible spaces.
The arena is cashless; Cash to Card ReadySTATION kiosks turn cash into a card.
