Home of the Florida Panthers in Sunrise, with a sensory room from ABA Centers of Florida on the 300 Level (Upper Level) and complimentary sensory bags with headphones at the Guest Services Desk, first come, first served.
Event days only. Parking lots open about two hours before the scheduled start of an event. Doors generally open 60 minutes before Florida Panthers games; for other events, opening times may vary, so check the event page. The Box Office is open Monday to Friday, 9 am to 5 pm, with extended hours on event days that vary by event.
“Located on the 300 Level (Upper Level), this sensory room provided by ABA Centers of Florida is a space of solace where guests who may become overstimulated by the loud cheers and bright lights can find a few minutes of respite and can recenter themselves through the self-soothing tools and activities provided within the room.”
“Guests can also visit the Guest Services Desk for a complimentary sensory bag, courtesy of ABA Centers.”
“Sensory bags include headphones, fidget tools, and other items to provide another layer of overstimulation alleviation. Available on a first come, first serve basis.”
The Guest Services Desk is next to the Box Office inside the North BMW Entrance Lobby. Staff there can also help with lost guests, event information, lost and found, stroller and wheelchair check-in, Assisted Listening Devices and wheelchair escorts.
Security uses walk-through metal detectors for every guest, with wanding as a second step if needed, and the arena says accommodations for security screening will be provided to those who need it.
Radio play-by-play is played in all restrooms, and the restrooms have motion-activated faucets, soap dispensers and other touchless fixtures.
Tickets: everyone needs a ticket except children younger than 2, who sit on the lap of a ticket-holding parent or guardian; some family and children's events require a ticket for children under 2 too, so check with the Box Office or the event page before you buy. Tickets are mobile only, in the SeatGeek or Florida Panthers app; there are no PDF or print-at-home tickets. Once tickets are purchased, they are non-refundable and not exchangeable; in the rare case a refund is issued, it goes through the original point of purchase.
Bags: bags up to 12 x 12 inches (backpacks included), bags used for medical needs, diaper bags and breast pump bags are allowed, and clear bags are not required. Coolers and hard-sided bags are not allowed. Bags 4 x 6 inches and under can use any entry line; larger bags go through X-ray at the bag check entry lines, and all bags, including medically necessary or parenting bags, are subject to search. Bags that are too big go back to the car or into the paid bag lockers at the bottom of the Publix Plaza stairs. Guest Services holds no items except strollers.
Food: outside food and drinks aren't allowed unless for medical or religious purposes, but anyone needing to bring baby food or children's snacks may do so in reasonable amounts; these items must be in see-through plastic ziplock bags. Each guest may bring one sealed plastic bottle of water. For medical or religious dietary needs, contact guestexperience@floridapanthers.com or 954-835-7000 before the event day, or tell the Event Staff when you arrive; items need a Supervisor or Manager's approval. There are no nut-free areas.
The arena is completely cashless, with no ATMs inside. Noisemakers such as horns, whistles and air horns aren't allowed; cowbells are allowed at Panthers games.
Strollers aren't allowed in the seating area unless you are in Corona Beach House, Amerant Vault or a suite. Return the stroller to the car or check it at Guest Services; strollers aren't allowed on escalators.
During Panthers games, the usher in your section asks you to wait at the top of the aisle or bottom of the stairs until there is a stoppage in play before walking to your seat. Pucks can leave the ice and enter the stands, even with the protective netting.
Parking: pay by credit or debit card only. At hockey games, A Lot and D Lot general parking at the gate is $40 to $50 plus tax, and prepaid parking is sold for Panthers games and concerts; for other events, the price varies, and parking costs are subject to change. Parking for guests with disabilities is first come, first served on the north and south sides of the building, with a placard on your rearview mirror. Rideshare uses Gate 3 and drops off at the North Pedestrian Walkway entrance; pedestrians enter the grounds at Gate 6.
Restrooms: all restrooms have baby changing stations. The arena gives two lists of family restrooms: Sections 109 and 310, and Sections 109 and 127. The Spectra Baby Lactation Lounge is at Section 310.
First Aid is on the Plaza outside Section 119 and on the Mezzanine Level outside Section 320. Lost children are taken to Guest Services on the Plaza Level; tell the nearest Sunrise Police Officer or Event Staff, or go to Guest Services near the North Box Office or at Upper-Level South by the escalator. The arena has no paging system, so pick a meeting spot.
Hearing and mobility: free Assisted Listening Devices at Guest Services, available for most events, with a driver's license or other ID held until you return them. An ASL interpreter can be requested with two weeks' notice at 954-835-7469. Wheelchair escorts are available from the nearest Event Services Team Member on arrival, and the elevators outside Sections 104, 131, 304 and 331 give priority to guests with disabilities.
