Inter Miami CF's stadium in Miami, with Sensory Bags from the Guest Services booth near Sections 201-202, plus a clear bag rule, no strollers and no re-entry to plan around.
Matchdays and event days. On-site parking lots open 3 hours before kickoff, and all guest entrances open 90 minutes before kickoff. The Guest Services booth opens when gates open and closes 60 minutes after the match ends. On matchdays, the Box Office opens three hours before the match starts and closes at the 65th minute mark of the match; it is not open on non-matchdays, and for non-Inter Miami events its hours are set with the event promoter.
“The Guest Services booth is located inside the concourse near section 201-202 on the Southwest side of the stadium.”
“The booth opens when gates open to the public and closes 60 minutes following the end of the match.”
“Parents who would like to participate in the free kids identification bracelets which helps reunite lost children should visit our Guest Services booth.”
Sensory Bags are on the stadium's list of things Guest Services can help with, along with accessibility accommodations, Child I.D. Wristbands, emergency assistance, general information, lost and found, ticket services and wheelchair service.
Guest Services staff also work throughout the stadium, and you can email guestservices@intermiamicf.com with questions before you go.
The stadium has six elevator locations for guests with disability or mobility challenges, or guests with small children, at the South, East and North Gates, the Marriott Bonvoy VIP Entrance and the Hyundai Club.
Tickets: children ages two and under don't need a ticket for Inter Miami games if they sit on the lap of an accompanying adult; everyone three and older needs a ticket. For non-Inter Miami events, the artist, promoter or organizer sets the ticket rules. Inter Miami matches are mobile ticket entry only, in the Inter Miami CF team app; screenshots or recordings of tickets aren't valid, so transfer tickets to your group ahead of time. For accessible seating, email guestservices@intermiamicf.com, visit ticketmaster.com or stop by the Ticketmaster Box Office by the East Gate on matchday.
Bags: each guest may bring one clear plastic, vinyl or PVC bag no bigger than 12 x 6 x 12 inches, or a one-gallon clear freezer bag, plus a small clutch no larger than 4.5 x 6.5 inches. Diapers and wipes can go in a clear bag, and each member of a family, children included, can carry an approved clear bag. Medically necessary items must be approved by Stadium management: email guestservices@intermiamicf.com at least 24 hours before the match, and they are inspected at the gate. There is nowhere to check items at the gates.
Not allowed (the full lists are on the A to Z Guide and Clear Bag Policy pages): backpacks, strollers and infant carriers, umbrellas, coolers and outside food, laptops and tablets, scooters and bikes, and noisemaking devices such as whistles, horns, bells and vuvuzelas unless pre-approved.
Food: outside food and drinks aren't allowed. Certain medical exceptions, and exceptions for children and infants, are made case by case with prior approval from Nu Stadium Management; email guestservices@intermiamicf.com. The stadium is cashless with no ATMs.
Parking: you must have a prepaid parking pass to park on-site, parking is very limited, and on-site purchases are not available on matchday. Single-match passes are sold only for the Yellow Lot, since the Audi Black Lot and Red Lot are sold out. ADA parking is on site, subject to availability. If you didn't buy parking at checkout, call Membership Services at 305-428-0611.
ADA shuttle: fans coming from the Miami Intermodal Center who need accessibility assistance can take a free courtesy shuttle that starts 4 hours before the match and runs until 1 hour after; one additional person can ride along, and more of the group if there is room. Drop-off and pickup are on Festival Way/Miami Freedom Park Dr. For non-Inter Miami matches, shuttle hours may vary; email guestservices@intermiamicf.com for details.
Entrances: your gate is assigned by your seat location. The North Gate is the Primary Home Supporters Entrance, and visiting supporter groups sit in Section 202 and are encouraged to shout and cheer. The Fan Zone outside the stadium opens three hours before kickoff and ends at kickoff.
Weather: all matches are rain or shine. A lightning delay lasts 30 minutes after the last strike within 8 miles; fans don't have to leave the seating bowl but may shelter in their sections or on the concourse, or exit at their own risk, and anyone who leaves the stadium can't come back in. At times, especially in severe weather with lightning in the area, the seating bowl may have to be cleared.
Restrooms: family restrooms are at Sections 203-204, 213-214, 219-221, 221-222, 226-227 and 238-239. Baby changing stations are in the family restrooms at Sections 226/227 and 238/239 and in the premium areas. For a private place to breastfeed, go to the Guest Services booth.
First Aid is on the Main Concourse between Sections 238-239 on the Northwest corner. Lost children are taken to the Guest Services booth. Wheelchair service runs from the gate to your seat, with a ride back on request. There are no charging stations, but Guest Services can help, and Wi-Fi is free.
